ID7170 - Lead Supply Chain Manager

1 week ago

Mississauga, Ontario, Canada The Byrnel Group Full time
Position Title: Lead Supply Chain Manager
Client Details:

Our client is Global Firm who is a Leader in Consumer Package Goods industry with the Top #1 Brands in North America within their Sector. Our client has FANTASTIC +3.5 Glassdoor Employer rating with a Vibrant Energetic Culture

Summary:
Our client has commenced a Supply Chain Transformation journey that will focus on creating and implementing a supply chain that is best in class, with customer service standards and inventory quality that their competitors aspire to.  Reporting to the Associate Director of Customer Supply Chain, you will provide leadership to the Order to Cash (OTC) process. With your leadership, you will transform the OTC process by executing strategic customer initiatives overseeing the day-to-day operations related to Customer Service teams while developing critical communication and insight to define strategic actions by Sales and Operations. This is an exciting opportunity to create an impact in an innovative, growing company and be a key contributor in our transformation journey.

Main Job Responsibilities:
  • Direct the daily activities of the customer service team and provide performance management feedback as needed. Own the order-to-cash process, OS&Ds, Fines, and returns.
  • Be responsible for order management timeliness, accuracy and efficiency by transforming process, developing people capability and maximizing the adoption of systems across the various processes.
  • Ensure that customer service inquiries are answered in a timely, efficient and knowledgeable manner.
  • Setup and Management of Customer Master Data, and Commercial Agreement requirements.
  • Assists in the development, implementation, and achievement of a Cost-To-Serve program.
  • Develop, implement and monitor KPIs for the customer supply chain department.
  • Serve as the primary customer escalation point for issue resolution.
  • Works with customers to arrange shipping times, delivery times and product fulfillment.
  • Lead, coach, and train the team consistent with company policies, guidelines, and standards.
  • Assists in setting Budget, P&L, and Strategic Planning activities
Location:
Oakville/Mississauga Border (Located right Off of QEW Exit) ** Hybrid Model with Flex Hours **

Salary and Benefits:
  • Based on Experience plus Bonus
  • Matching Pension, 100% Health/Dental
Requirements:
  • Bachelor's degree in business/logistics or related field. Lean Six Sigma, or related courses.
  • +5 - 7 years of Supply Chain customer service and/or management experience preferably within CPG.
  • Experience with Microsoft Dynamics would be an asset.
  • Proficient in Microsoft Office Suite (Word, PowerPoint, Excel)
  • Leadership and coaching skills; outstanding communication and problem-solving skills
Perks
  • World class gym, fitness classes and external basketball court
  • Community involvement through charitable events
  • Competitive compensation package
  • 100% Group Health & Dental Coverage
  • Employee Assistance Program
  • Company RRSP Matching
  • Paid vacation & 5 personal days
  • Work from Home Flexibility Post Covid
  • Employee Engagement Events
  • Subsidized Café
  • Product & Swag from our industry leading brands
  • Professional career development
  • Opportunities for Global career exposure without the need to relocate

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