Customer Service Rep II

Job Overview
Agent de liaison général entre les clients et la compagnie, coordonnatrice entre les départements des ventes, de production et d'ingénierie. Coordonnatrice interne aux services aux ventes. Offrir un support et des solutions aux clients conformément aux politiques du service à la clientèle. Entré des commandes dans SAP. Le candidat travaillera avec l'équipe de logistiques. Bilingue (français et anglais).

Liaison between customers and the company. Internal coordinator for sales services. Provide customer service, support and solutions to customers. Entry of orders dans SAP. The candidat will work with the logistics team. Bilingual (french and english).

A Day In The Life

• Order entry & updates
• Create and complete the delivery of trade orders
• Responsible for all order related communications externally (customer) and internally
• Maintain an open line of communication with our clients and direct them towards the proper resources for questions
• Generate and present reports (open order, critical delivery, etc.)
• Lead the weekly New Orders meeting
• Compile data and prepare weekly reports
• Keep the delivery board up to date
• Assist in the Annual Customer Survey process
• Coordinate logistics requirements for on time delivery
• Correspond with customs teams, other shippers, and carriers to ensure goods are properly handled
• Schedule delivery appointments when necessary
• Organize the return of failed bushings in accordance to the specification in iTrend
• Coordinate deliveries and contracting

What will help you thrive in this role?

Exigences

• Excellente maîtrise du français et de l'anglais, oral et écrit
• Habilité avec le logiciel SAP
• Habilité avec la suite Windows
• Expérience en service à la clientèle

Compétences

• Faciliter à communiquer
• Autonomie, débrouillardise, initiative en résolution de problème
• Avoir un esprit d'équipe
• Être motivé et fiable

Requirements

• Bilingual in French and English (oral and written)
• Proficiency in Microsoft Office, Outlook and SAP
• Customer service experience

Skills

• Communication
• Problem solving
• Teamwork
• Motivated and reliable

Hubbell Incorporated
Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Utility Solutions
Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.