Operations Supervisor

Eastern Canadian Sales

Reliable Automatic Sprinkler Co. is a world leader in the manufacture of fire sprinklers and related system valves as well as a major distributor of a full line of fire sprinkler system components to the fire sprinkler industry since 1920.

Are you interested in being part of team who plays a crucial role of the fire protection industry's goal of saving lives and reducing property damage? We have an opportunity for you

Job Summary
: The Operations Supervisor implements, maintains, and administers all activities related to the successful operations of the assigned Distribution Center.

Job Duties and Responsibilities:

• Provides supervision and leadership, training, coaching, and feedback to the assigned distribution center
• Oversees the training and education of all new personnel on RASCO products, operational systems, and company policies
• Upholds the Reliable Safety Program as outlined by the Human Resources Department and Director of Operations
• Monitors and maintain costs within the budget constraints as outlined in the warehouse budget
• Implements the Material Management Program through the forecasting and ordering of required products which includes the accomplishment of the required material turns and the control of slow moving product
• Reviews and approves time sheets, expense reports, and other weekly progress reports
• Organizes, maintains, and reviews all MTO orders, backorders, or other special customer requests
• Responsible for the control of all working funds and petty cash distributions.
• Conducts weekly coordination meetings with staff to discuss operational issues, goal accomplishment, and customer service performance
• Manages the customer service department to ensure Reliable customers receive professional outstanding service which includes the minimizing of shortages, status of backorders, and the expeditious resolution of customer problems
• Reviews Customer Service Performance Reports, pricing and freight credits, and all inventory adjustments
• Manages daily delivery schedules and freight vendors
• Maintains all warehouse activities to include; order processing, receiving, put away, checking, shipping, and returns
• Operates forklift, lift truck, side loaders, pallet trucks, picker and other loading/stacking equipment
• Checks shipping supplies which include pallets, boxes, packaging material, tape, labels, & Zebra printer ribbons
• Maintains system component ordering schedules and ensures orders are processed
• Maintains building security
• Insures cycle counts are completed and accurate
• Follows up on weekly and monthly reporting regarding shipping speed, productivity, customer service, ISW, etc.
• Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe condition or practice to your supervisor.
• Performs other duties as directed

Competencies:

• Creates a positive atmosphere in which timely and high quality communication flows smoothly
• Directs, coaches, collaborates, and delegates appropriately while working as a team
• Excellent attention to detail and accuracy
• Outstanding organization, documentation, and customer service skills
• Strong critical thinking skills using logic and analysis to identify strengths and weaknesses
• Prioritize and completes a variety of tasks in a timely manner
• Excellent verbal, written and reading comprehension skills
• Outstanding conflict resolution skills
• Possess a strong commitment to a team environment while working well with others

Skills:

• Knowledge of Warehouse Operations and Customer Service
• Working knowledge of Human Resources, payroll, and administrative processes
• Demonstrates an understanding of freight and delivery processes
• Proficient in Microsoft Office, AS400, WMS, CRM, and Dayforce

Supervisory Responsibilities:

• Assigns work, guides, and trains employees
• Responsible for performance and merit reviews
• Recommends hires, reclassifications, promotions, and terminations
• Administers disciplinary action as necessary and is accordance with company policies and procedures

Work Environment:

• The physical environment requires the employee to work in a non-climate controlled warehouse environment.
• Required to work at heights of 50 feet or more.

Physical Demands:

• Ability to be punctual and attend work on a regular and consistent basis
• The person in this position needs to wear appropriate safety clothing and shoes when needed. This includes a need for a safety harness, safety glasses, lift belts and steel toe shoes etc.
• Ability to safely drive a forklift and operate lift trucks, side loaders, pickers, pallet trucks, and other loading/stacking equipment
• Must be able to stand for 50% of the time
• Occasionally will be expected to lift large materials not to exceed 40 pounds

Minimum Requirements:

• Associate's Degree in Business Administration, Communications, Logistics, or related field
• 5 + years' experience in Customer Service and/or Distribution
• 5 + years of demonstrated leadership experience

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.
Reliable Automatic Sprinkler. Co. Inc. recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent