Care Facilitator, Emergency Department

Ottawa is built on un-ceded Algonquin Anishinabek territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.

CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system.

Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that's provided where, when, and how it is needed. CHEO's Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children's health concerns. CHEO has been named Canada's best health-care employer by Forbes in 2024 and 2025 and is ranked second among Canadian hospitals on its list of Canada's Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

POSITION SUMMARY

In keeping with the mission statement of the hospital and the patient service units, the Care Facilitator is to provide clinical and practice support to the nursing staff.

This position will facilitate interdepartmental communication and will be instrumental to the management staff on call throughout the weekend for issues related to staffing and patient flow.

JOB DESCRIPTION

• Co-ordination of patient movement as the need arises, facilitating, in a timely manner, the efficient functioning of the PSU with attention to assessing and directing care and flow of patients.
• Provide just-in-time clinical /practice support to nurses.
• Facilitate staff mobilization.
• Provide on-going clinical/technical education that is PSU specific.
• Responsible for policy dissemination.
• Fosters the provision of family-centered care by supporting and assisting nursing staff with patient care as deemed necessary and facilitating the advancement of evidence-based practices.
• Act as a resource person for unit staff, supporting and promoting efforts leading to the accomplishment of goals and individual/unit objectives.
• Assists staff members in carrying out the nursing process as appropriate.
• Works cooperatively with the Clinical Manager and the Clinical Educators to maintain continuity of patient care.
• Provides leadership in quality practice.
• Monitors and ensures that unit standards of care are maintained through direct observation of care, revision of charting and evaluation of equipment.
• Facilitates and initiates Quality Improvement activities and participates in unit quality management program.

QUALIFICATIONS

• Vulnerable Sector Check (Essential)
• BScN (Preferred)
• Current registration with the College of Nurses of Ontario (Essential)
• Certification in one clinical pediatric specialty (Essential)
• Minimum five (5) years RN experience in a pediatric clinical environment, including a minimum of two years experience with pediatric triage, charge nurse training and a minimum of two years as a designated preceptor (Essential)
• Demonstrated leadership skills and abilities (Essential)
• Demonstrated ability to assign work, to monitor work requirements and to deploy resources appropriately and effectively (Essential)
• Demonstrated ability to assess critical situations quickly, to determine action needed and to make effective decisions (Essential)
• Demonstrated ability to diffuse situations which may be sensitive and/or highly intensive (Essential)
• Demonstrated ability in working with families during crisis situations (Essential)
• Must possess highly effective verbal and written communication skills (Essential)
• Must provide evidence of ongoing professional development and learning (Essential)
• Knowledge of adult learning principles and previous teaching experience/ability (Essential)
• Demonstrated excellent conflict management and interpersonal skills (Essential)
• Member of professional association(s) i.e. RNAO (Preferred)
• Bilingualism (English/French) (Preferred)

Timeline may be extended or shortened based on operational needs.

*Please note you will be represented by the Ontario Nurses Association, (ONA).

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

CHEO is committed to providing a safe environment for staff, patients, and visitors. Consistent with that commitment, all applicants must be fully vaccinated against COVID-19 to be considered for any staff or volunteer opportunities. Applicants are also strongly encouraged to receive their COVID-19 booster shots when eligible to protect against the spread of COVID-19. Upon hiring, presentation of government issued documentation confirming full vaccination must be provided, or presentation of supporting documentation of a valid medical contraindication or other reasonable consideration pursuant to the Ontario Human Rights Code.

Job Type: Part-time

Pay: $44.48-$61.92 per hour

Work Location: In person