Associate Manager

Position Type: Full-time

Department: Clinic Solutions

Work Location: Virtual, Canada

Work Hours: Mon-Fri, Standard Business Hours 

Work Arrangement:    Remote

Travel Required: As required for meetings 

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

The Associate Manager plays a key role in supporting departmental leadership and ensuring smooth day-to-day operations. This position is responsible for managing team performance, driving operational excellence, and contributing to strategic initiatives that align with Sentrex's mission of delivering exceptional patient and client services.

A Day in the Life (What you will do here):

Operational Oversight:

• Manage daily workflows and ensure compliance with Sentrex policies and healthcare regulations.
• Monitor KPIs and implement process improvements to enhance efficiency and service quality.

Team Leadership:

• Supervise and mentor team members, fostering a culture of collaboration and accountability.
• Support recruitment, onboarding, and ongoing training initiatives.

Client & Stakeholder Management:

• Act as a liaison between internal teams and external partners to ensure seamless program delivery.
• Address escalations promptly and maintain high standards of client satisfaction.

Strategic Contribution:

• Assist in developing and executing departmental goals and operational strategies.
• Participate in cross-functional projects to support organizational growth.

Compliance & Reporting:

• Ensure adherence to regulatory requirements and internal SOPs.
• Prepare and analyze operational reports for leadership review.

Performance Metrics: 

• Achievement of departmental KPIs (e.g., turnaround times, accuracy rates).
• Team engagement and training completion rates.
• Client satisfaction scores and escalation resolution timelines.
• Compliance audit results and adherence to SOPs.
• Additional duties as assigned by the Manager

 What you need to ensure you are set up for success:

Education:

• Bachelor's degree in business administration, Healthcare Management, or related field.

Experience:

• 3–5 years in operations or program management, preferably in healthcare or pharmaceutical services.
• Minimum 2 years in a supervisory or leadership role.
• Experience with reimbursement processes and Patient Support Programs (PSPs) is required.

Technical Skills:

• Proficiency in MS Office Suite and familiarity with CRM or healthcare management systems.

Core Competencies:

• Strong leadership and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.

What makes you a great fit for this team: 

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders. 

Why join Sentrex?

We value our employees Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• RRSP Matching Program
• Employee & Family Assistance Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications.  We realize that not every candidate will meet every single desired qualification.  If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you

Accommodations can be made available upon request for those candidates taking part in the selection process.