Pharmacist to HealthTech – Career Transition Program

MedMe is launching a full-time career transition program designed for experienced pharmacists who want to pivot into digital health. Whether your long-term interest is in Clinical Product Management, Pharmacy Relations (Sales/Growth/Partnerships), Implementation, or Account Management this program gives you a direct on-ramp into the industry.

You'll start by taking on meaningful work in Customer Success, supporting our pharmacy users, solving real operational challenges, and building deep product fluency. Over time, you'll layer in projects aligned to your career goals and strengths, working closely with Pharmacy Relations and Clinical Product teams. You'll contribute from day one while building a clear path to a new role within MedMe.

If you've been looking to make the leap from practice into healthtech but don't know where to start, this is the bridge you've been waiting for.

At MedMe, we are passionate about empowering pharmacists to provide services beyond just prescribing. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies using our software, we've facilitated more than 25 million patient services, transforming pharmacies into community health hubs across North America.

This is a full-time role that starts in Customer Success and expands into one of several long-term healthtech career paths. You'll contribute from day one while exploring where you want to specialize. Here's how it works:

Core Responsibilities (Customer Success):

• Act as a frontline support agent for pharmacy users, responding to live chat, phone, and email inquiries with accuracy, empathy, and urgency

• Lead onboarding sessions for new clients, ensuring smooth setup, confident platform adoption, and early troubleshooting

• Monitor pharmacy usage and engagement metrics to identify at-risk accounts and proactively re-engage them

• Maintain and improve Help Center content, internal CS documentation, and pharmacy-facing guides to support scalable customer education

• Escalate product issues clearly and constructively, including writing tickets and communicating with product/engineering teams

Optional Exposure Areas (choose what aligns with your career goals):

• Clinical Product: Contribute to feature development by gathering voice-of-customer insights, writing or refining product requirements, and participating in QA/UAT cycles to validate usability, clinical accuracy, and edge cases

• Pharmacy Relations: Support banner outreach, follow-ups, and reactivation campaigns. Contribute to MedMe's growth initiatives by assisting with sales enablement, marketing content, and outreach strategies

• Implementation: Shadow project coordination and assist with onboarding logistics for enterprise go-lives, regional groups, and pilot programs, helping manage timelines, training, and stakeholder communications

• Account Management: Support enterprise account management activities, participating in account check-ins, analyzing usage data, surfacing expansion opportunities, and contributing to long-term success planning

Additional Projects:

You'll also own a scoped project based on your goals. We're open to anything that creates real impact, whether that's building a new internal process, leading a pharmacy pilot, or testing a new idea. We'll work with you to define the right scope.

This role is designed to evolve into a permanent function within your chosen path, and each area offers multiple directions: you might specialize in client strategy, product operations, sales, partnerships, or something in between. Most transitions into optional project areas begin after the initial 6 months, once you've built strong product fluency and comfort in your CS foundation. This timeline varies based on individual performance, interest, and team needs. We'll help you shape a sustainable, impactful long-term role at MedMe.

• Licensed pharmacist in Canada or the US with 3-5 years of clinical experience

• Eager to pivot into a tech-enabled role with long-term career growth in healthtech

• Excellent communicator with the ability to simplify complex workflows and build trust with pharmacy teams

• Strong problem-solver who thrives in ambiguity and can self-manage multiple responsibilities

• Strong understanding of pharmacist and patient challenges, with a drive to improve their day-to-day experience through better tools and workflows

• Curious, collaborative, and ready to contribute — no tech experience required

Preferred:

• Experience with training, workflow redesign, or pharmacy service adoption

• Exposure to pharmacy SaaS or digital tools (e.g., PMS, EMRs/EHRs, provincial health systems)

• [For US Candidates] Familiarity with US pharmacy or medical billing, including Medicaid, collaborative practice agreements (CPAs), or commercial payer reimbursement workflows

• French proficiency is a plus

• Flexibility to support both PST & EST time zones is a plus

MedMe is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate's journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities.

The Interview Process

1. A brief call with a hiring team member to get to know you better and discuss role expectations

2. A short practical case study to showcase your problem-solving and communication skills

3. A 30-minute call with a member of the leadership team

4. An offer, contingent on mutual alignment

• Professional Development: We support your growth with a yearly budget dedicated to learning opportunities

• Work-from-Home Stipend: A dedicated stipend to help set up and maintain your ideal home office

• Office Closure for Holidays: Enjoy 1-2 weeks of company-wide office closure during the holidays

• Company Retreats: Participate in exciting on-site team retreats for collaboration and bonding

This is a remote role (Canada or US). If you're located in the Greater Toronto Area (GTA), this role will be hybrid, with occasional in-person collaboration at our Toronto office. Occasional travel may be needed for on-site pharmacy visits, conferences, and internal company functions (e.g. retreats, team planning, or training sessions).

MedMe is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We're looking for motivated and compassionate people who can execute from the ground up and support the work that MedMe believes in.

MedMe is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

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