Customer Service Specialist

2 weeks ago

Toronto, Ontario, Canada Marathon Mortgage Corp. Full time

Full-Time, Permanent

Location: GTA (Greater Toronto Area) – Hybrid (3 days in office)

Company: Marathon Mortgage Corp. (MMC)

Salary Range

$40,000-$50,000 CAD base salary, plus performance-based incentives

Who We Are

Marathon Mortgage Corp. (MMC) is a 5-Star Mortgage Employer and one of Canada's fastest-growing monoline mortgage lenders. We focus exclusively on residential mortgages and pride ourselves on delivering fast, accurate, and relationship-driven service.

We operate with a lean, highly collaborative team where accountability, urgency, and attention to detail are essential. In this environment, tasks must be completed promptly and accurately, and each team member plays a critical role in ensuring smooth servicing operations.

The Opportunity

We are looking for a Customer Service Specialist who brings professionalism, accuracy, and a strong sense of ownership. This role is ideal for someone who wants to grow, learn, and contribute meaningfully within a lean and dynamic servicing team.

What You'll Be Doing


• Responding to client inquiries by phone and email with professionalism and empathy.


• Assisting clients with payment arrears.


• Coordinating and processing mortgage payout requests and discharge documentation.


• Communicating with external partners such as Computershare and FCT.


• Maintaining accurate records and notes in our servicing system (LMS - mortgage system).


• Proactively flagging issues or patterns that could impact client satisfaction.


• Assisting with ongoing process improvements and team efficiencies.

What You Bring


• 2+ years of experience in financial services, ideally in mortgage or loan servicing.


• Strong attention to detail and a commitment to accuracy.


• Excellent communication skills (written and verbal).


• Experience handling confidential or sensitive client information.


• Ability to manage multiple tasks in a fast-paced environment while staying organized.


• Strong follow-up and task management skills to ensure nothing falls through the cracks.


• Ability to remain calm, professional, and solution-focused during challenging situations.


• Strong judgment and problem-solving skills with the ability to resolve routine servicing issues independently.


• Familiarity with LMS (mortgage system).


• Experience with mortgages, property taxes, and discharge processes is an asset.


• Ability to thrive in a lean team environment where collaboration and urgency are critical to success.

Why Join MMC?


• Opportunity to work with a growing and respected Canadian mortgage lender.


• Supportive, high-performing team culture.


• Competitive salary and benefits.


• Opportunities for professional development and advancement.


• Flexible hybrid work environment.

Ready to Apply?

If you're motivated, organized, and ready to make a meaningful impact in mortgage servicing, apply with your resume and a brief note explaining why you're the right fit.

We may use automated tools, including artificial intelligence (AI), to support parts of our recruitment and hiring process, such as application screening or assessments. All final hiring decisions are made by qualified human decision-makers.

This posting is for an existing vacancy.

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