Current jobs related to Customer Success Associate - Toronto, Ontario - LumiQ

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Float Full time

    About FloatFloat is on a mission to simplify finance for Canadian businesses, empowering them to eliminate complexity and unlock new opportunities. Through our innovative platform, Float enables businesses to streamline financial operations and optimize cash flow, so they can focus on what matters most: growth. As one of Canada's fastest growing companies...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Passion Full time

    Empower creators. Champion their success. Scale impact. We're -  and we're on a mission to make the world more confident and passionate. Our app-building platform helps 15,000+ Creators share their brilliance with over200,000 users (and counting) worldwide. We're now looking for a Customer Success Manager who's obsessed with outcomes, retention, and making...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Bizzabo Full time

    (Francais)Le(la) Responsable de la réussite client (Customer Success Manager) sera chargé(e) de bâtir et d'entretenir des relations durables avec les clients de Bizzabo, en accompagnant une grande variété de cas d'utilisation au sein de son portefeuille. À ce titre, vous travaillerez en étroite collaboration avec des interlocuteurs variés issus de...

  • Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada ServiceTitan Full time

    Ready to be a Titan?As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers' success and satisfaction. You'll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in their...

  • Manager, Customer Success

    1 week ago

    Toronto, Ontario, Canada Mortgage Automator Full time

    Company OverviewFounded in 2017 and headquartered in Toronto, Mortgage Automator is the leading all-in-one cloud platform purpose-built for private and asset-based lenders. Powering over $66 billion in funded loans across North America, our SOC 2 Type II-certified software streamlines the entire lending lifecycle—from origination and servicing to investor...

  • Customer Success Specialist

    1 week ago

    Toronto, Ontario, Canada PolicyMe Full time

    Overview of the role: We're on a mission to modernize insurance, making it simpler, more accessible, and customer-first. The insurance industry is a $1T market that has remained largely untouched by the digital revolution, and PolicyMe is here to change that. As a remote-first, Toronto-based startup with big ambitions, we're looking for a Customer Success...

  • Customer Success Manager II

    1 week ago

    Toronto, Ontario, Canada Braze Full time

    At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside...

  • Enterprise Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Fable Full time

    About FableGlobal enterprise work with Fable to make products more accessible for over one billion people who live with disabilities. Our customers include global leaders like Walmart, Slack, and Shopify. Fable was listed by LinkedIn as a Top Startup in Canada two years in a row, awarded Fast Company's Most Innovative Companies in Design, and received...

  • Technical Customer Success Manager

    1 week ago

    Toronto, Ontario, Canada Modash OÜ Full time

    Why this role mattersThis isn't your typical Customer Success role — it's a hands-on, full-stack position where you'll partner directly with our customers' engineers and product leaders to make things happen.You'll own the entire journey for our API customers: from onboarding and adoption to expansion and long-term growth. You'll help them integrate,...

  • Bilingual Client Success Associate

    1 week ago

    Toronto, Ontario, Canada Maple Full time

    ABOUT MAPLE Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers.  We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and...

Customer Success Associate

2 days ago

Toronto, Ontario, Canada LumiQ Full time

At LumiQ, we're on a mission to make professional education enjoyable. As a modern, audio-first learning platform, we empower accounting and finance professionals to fulfill their continuing professional development requirements through engaging podcasts. Over the past five years, we've cultivated a devoted customer base of over 1,000 corporate and accounting firms across North America.

LumiQ is proud to be a 2025 Deloitte Fast 50 and Fast 500 winner. We're creating awesome proprietary content, nailing our go-to-market strategy, and being the first to shake up the industry. Most recently, we secured a strategic investment from Vertu Capital to fuel our expansion globally and continue executing on our exponential growth plans.

LumiQ is also a certified Great Place to Work We're all about transparency, ownership, innovation, and empathy. If you're ready to make a real impact and help us transform professional education, we'd love to hear from you

Reporting to our Sr. Manager of Customer Success, the Customer Success Associate will be responsible for the adoption, advocacy and retention, and growth of LumiQ customers. The CSA will drive user engagement across the platform and ensure alignment to drive client happiness.

Who You Are:

  • 1+ years relevant work experience in a customer success, account management role
  • You are experienced, passionate, and have a "Customer First" mindset
  • Excellent online presentation skills
  • Adaptable and flexible in a startup environment
  • Experience with Salesforce or other CRM tools
  • Ability to listen and respond to our customers with understanding and empathy
  • Strong verbal and written communication skills
  • Highly organized, detail-oriented, and able to multitask

What You'll Be Responsible For:

  • Lead and develop relationships with assigned customers, end users, and key business stakeholders to ensure customer satisfaction, product adoption, and advocacy
  • Operate with a "Customer First" mindset by proactively soliciting and monitoring client satisfaction, product usage, and adoption to mitigate customer churn
  • Conduct customer onboarding, regular business reviews, and engagement activities aligned with our customers' goals to achieve stated objectives.
  • Run engagement activities
  • Provide consistent and timely communication to our LumiQ customers
  • Partner with our revenue team to deliver a seamless customer experience
  • Collaborate with the sales team to help identify and drive expansion opportunities
  • Maintenance of all customer contact information, emails, and meeting notes
  • Assist with other duties and tasks as assigned

If you think your experience is most of the way there, we'd still love to meet you

Please note this is a flexible hybrid role based out of Toronto, Canada. Employees will be expected to be able to commute to the office 2 times a week. However, for training & onboarding purposes, the in-office expectation time will increase.

Benefits and Perks:

  • Health Benefits are available after 3 months with us, including a yearly health spending account. You'll also have access to an Employee Assistance Program for additional support if needed
  • Hybrid Work Style: The best of both worlds. Enjoy remote work and a downtown Toronto office with snacks, events, and ping pong
  • Monthly team social events: (Super Smash Bro party, hot chocolate bar, Blue Jays game, Hot One's Challenge are just a few examples of what we have done in the past)
  • Schedule flexibility: We know our employees have lives outside of work and don't mind if you need to run to a mid-day doctor's appointment or pick up a kid early from school
  • Nomad policy: Work remotely 4 weeks of the year from anywhere in the world
  • Endless Learning: Our platform isn't just for accountants. Listen to podcasts on soft skills, career development, leadership, and more
  • LumiQ Clubs: Join an existing club or start your own

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.