DevOps Engineer

General Information:

Job Title: DevOps Engineer

Location: Toronto, ON 

Employment Type: Full-Time (Onsite)

Reports to: IT Head of the Development team

About Fulfillment IQ (FIQ)

At Fulfillment IQ, we are transforming the future of logistics technology. As an award-winning consultancy and technology partner, we work with brands, retailers, and 3PLs to solve their most complex challenges - whether it's designing strategy, selecting the right tech stack, building custom software, or implementing enterprise platforms.

Our team includes logistics experts, engineers, and strategists who bring both technical depth and practical experience to every engagement. We value clear thinking, strong execution, and real results. If you're a builder, thinker, and doer who wants to shape the next generation of logistics solutions, FIQ is where you'll find meaningful work and career growth.

We're proud to be an inclusive, globally distributed team that values flexibility and collaboration. At FIQ, your ideas and contributions matter. You'll have the chance to work alongside some of the brightest minds in the industry, drive innovation that sets new standards, and grow in a culture that celebrates learning, diversity, and teamwork.

Role Overview:

As a DevOps Engineer at Fulfillment IQ, you will play a key role in designing, implementing, and optimizing CI/CD pipelines, infrastructure automation, and cloud operations. You will collaborate closely with development, QA, and system teams to ensure seamless delivery of scalable, secure, and high-performing applications. This role requires strong expertise in cloud platforms, automation tools, and DevOps best practices, along with the ability to troubleshoot complex production environments.

Key Responsibilities:

• Design, build, and maintain CI/CD pipelines to enable faster, reliable, and automated deployments.
• Manage and optimize cloud infrastructure (AWS/Azure/GCP) for scalability, security, and cost-efficiency.
• Implement infrastructure as code (Terraform, Ansible, CloudFormation, etc.) for consistent environment provisioning.
• Monitor system reliability and application performance using modern observability tools (Prometheus, Grafana, ELK, Datadog, etc.).
• Ensure compliance with security and governance standards (ISO 27001, SOC2).
• Collaborate with developers to streamline code integration, automated testing, and release processes.
• Troubleshoot production issues, perform root cause analysis, and implement long-term fixes.
• Document DevOps workflows, playbooks, and system architectures for knowledge sharing..
  

Qualifications & Skills:

• Bachelor's degree in computer science, Information Technology, or related field.
• 4–6 years of hands-on experience as a DevOps Engineer or similar role.
• Strong expertise in at least one cloud platform (AWS, Azure, or GCP).
• Proficiency in infrastructure as code (Terraform, Ansible, CloudFormation).
• Solid experience with CI/CD tools (Jenkins, GitHub Actions, GitLab CI, Azure DevOps, etc.).
• Good knowledge of containerization and orchestration (Docker, Kubernetes).
• Familiarity with Linux/Unix administration and networking fundamentals.
• Strong scripting skills in Bash, Python, or PowerShell.

Mandatory Certifications:

• Google Cloud Professional Cloud DevOps Engineer certification or equivalent Google Cloud Professional (Expert-level) certification.

Preferred Qualifications:

• Certifications such as AWS Certified DevOps Engineer, Azure DevOps Engineer, or Kubernetes Administrator (CKA).
• Experience with monitoring/logging tools (Prometheus, Grafana, ELK, Splunk, Datadog).
• Knowledge of microservices architecture and service mesh frameworks (Istio, Linkerd).
• Exposure to security automation, secrets management, and DevSecOps practices.

Month-to-Month Activities (Summary):

• Months 1–2: Plan infrastructure upgrades, implement CI/CD improvements, and review system performance from the previous year.
• Months 3–4: Automate monitoring, optimize cloud resources, and support application release cycles
• Months 5–6: Conduct security audits, patch systems, and prepare for mid-year disaster recovery drills.
• Months 7–9: Scale systems for peak loads, refine IaC scripts, and collaborate with developers on feature rollouts.
• Months 10–12: Review cost optimization, prepare for year-end deployments, and update documentation and compliance reports.

Key Performance Indicators (KPIs):

• Deployment Frequency – Number of successful deployments per week/month.
• Change Failure Rate – Percentage of deployments causing service degradation or failure.
• Mean Time to Recovery (MTTR) – Average time taken to restore service after an incident.
• Infrastructure Automation Coverage – Percentage of infrastructure managed via automated tools.
• System Uptime – Overall availability and reliability of production environments.

Why You'll Love Working Here

At Fulfillment IQ, we don't just build supply chain solutions—we build careers, friendships, and unforgettable experiences.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members.

Here's what makes working with us a rewarding experience:

Work That Matters

• Imagine being part of projects that reshape the supply chain industry and create real-world impact. Your work here won't just meet expectations, it'll set new ones.

Career Growth That Matters

• We're serious about growth.
• Whether it's training, mentorship, or new challenges, we'll help you go from good to exceptional.

Flexibility to Thrive

• Whether you prefer working remotely, in a hybrid setup, or on-site, we offer flexible options to help you balance work and life effectively.

We Celebrate You

• From work anniversaries to team achievements, we value your contributions and celebrate milestones with thoughtful rewards like vouchers and team events.

A Collaborative Culture

• Work alongside some of the brightest minds in the industry. Our supportive and inclusive culture ensures every voice is heard, and every team member feels valued.

Perks you'll appreciate:

• Employee Health: In addition to the statutory Employees' State Insurance (ESI), we provide a comprehensive private health insurance plan for you and your family.
• Time Off: Our time-off policy includes statutory leave entitlements like earned leave and casual leave, as well as sick leave and public holidays.
• Retirement: We provide retirement savings through mandatory contributions to the Employees' Provident Fund (EPF), in addition to other company-offered plans.
• Professional Growth: We support your career development with a learning and development budget.
• Flexible Work: We offer flexible work schedules and remote work options.
• Perks: We provide reimbursements for business travel, internet, and workstation expenses, as well as anniversary rewards and employee stock options (ESOP).
• Community Engagement: You can participate in team events and in-person organizational meetups.

Life at Fulfillment IQ:

Fulfillment IQ is a company that values its people, and we work together as a team while being a remote company. Fulfillment IQ is an equal opportunity employer. We celebrate diversity, inclusivity, and are committed to creating a culture of equitable opportunities for all employees.

Learn More About Us

Website: 

LinkedIn: Fulfillment IQ

Spotify: eCom Logistics Podcast Spotify

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