Business Analysis Operations Lead

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About The Role
We're seeking a
Business Analyst Operations Lead (BA Ops Lead)
to facilitate and optimize Business Analysis processes at the Intact Lab.

This role invites an experienced professional to implement best practices across teams, enhance cross-functional workflows, establish training programs, and foster a vibrant culture. Your leadership will be pivotal in making Intact Lab the premier destination for BA specialists.

What You'll Do Here

• Process Optimization: Analyze, design, and implement streamlined workflows that enhance efficiency and effectiveness, from discovery through delivery and beyond. Establish and standardize best practices and methodologies across BA teams.
• Tooling and Automation: Assess, pilot and integrate AI tools to facilitate work tasks and transform processes. Administer BA software and ensure staff are well equipped and leveraging tools to their full potential.
• Learning and Development: Establish and nurture our community of practice. Curate a training curriculum that supports product managers and stakeholders in enhancing their skills. Provide thought leadership and mentorship.
• Cross-functional Collaboration: Partner with Engineering, Design and Product teams to define cross-functional operating models. Facilitate workshops, meetings, and joint planning sessions to ensure alignment on goals and priorities.

What You Bring To The Table

• Minimum of 5 years experience in Business Analysis.
• Prior work in large enterprises.
• Demonstrated ability to lead by influence and bring about change.
• Ability to develop compelling presentations that secure buy-in and inspire stakeholders.
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.

What We Offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working Here Means You'll Be Empowered To Be And Do Your Best Every Day. Here Is Some Of What You Can Expect As a Permanent Member Of Our Team

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.