Customer Service Representative

1 day ago

Courtenay BC VN P, Canada Climatec Mechanical Inc Full time $40,000 - $60,000 per year

Customer Service Representative

Full-Time 8:00am - 4:30pm M-F| In-Office | Courtenay, BC

Climatec Mechanical is a locally owned HVAC & Plumbing company proudly serving Vancouver Island. We are known for quality workmanship, integrity, and taking care of our people and our community. Our CSR team is the first point of contact for our customers and the voice of Climatec.

We don't believe in robotic customer service.

We believe in real conversations, empathy, and confidently guiding customers to solutions.

If you're organized, calm under pressure, and love helping people, this role will be meaningful and rewarding.

What You'll Do

Your main job is to answer inbound calls and convert them into booked appointments, while providing an excellent customer experience.

In addition to call handling and booking, you will also:

  • Answer incoming calls and schedule service appointments in ServiceTitan
  • Understand customer needs and document accurate job notes
  • Support dispatch with updates and coordination
  • Manage the shared inbox and respond to customer messages promptly
  • Submit warranty claims and coordinate parts returns with suppliers
  • Assist with ordering and receiving equipment and materials when needed
  • Complete follow-up Happy Calls after job completion to ensure satisfaction
  • Support invoicing steps and job close-out documentation
  • Assist with event coordination and networking support
  • Schedule technician training and track apprenticeship school plans
  • Maintain a clean and professional front office space
  • Provide general administrative support to management as needed

This is a dynamic, multi-task role. If you enjoy variety and teamwork, this is a great fit.

Who You Are

  • Friendly and confident when speaking with customers
  • Calm under pressure and able to think clearly in busy moments
  • Organized and detail-oriented, with strong follow-through
  • Comfortable using computers and learning new software
  • Enjoy working with people and supporting a team environment

Experience in HVAC or trades is an asset, but not required. We will train the right person.

Requirements

  • Strong communication and customer service skills
  • Comfortable with computers and cloud-based software
  • Ability to prioritize and stay organized
  • Full-time Monday to Friday availability
  • Legally eligible to work in Canada

Nice to Have (Not required)

  • Experience with ServiceTitan or other CRM/dispatching systems
  • Customer service, admin, call center, or reception background
  • Experience with vendor portals or inventory coordination

What We Offer

  • Competitive compensation based on experience
  • Benefits program including matching RRSP after initial term.
  • A company that values hard work, quality, integrity, and continuous improvement
  • You will be part of work that positively impacts your local community

Job Type: Full-time

Pay: $20.00-$24.00 per hour

Expected hours: 40 per week

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match

Work Location: In person

  • Customer Service Representative

    1 week ago

    Courtenay, Canada Mid Island Liquor Full time

    _**Mid Island Liquor is looking for a full-time Customer Service Representative at our Driftwood Liquor Store in Courtenay, BC**_ Are you committed, outgoing, reliable and love being in service for our community? Do you strive to create exceptional customer experiences in the retail industry? This may be the job for you! **Things you’ll do**: -...

  • Customer Service Representative

    2 weeks ago

    Courtenay, Canada Mid Island Liquor Full time

    _**Mid Island Liquor is looking for a full-time Customer Service Representative at our Driftwood Liquor Store in Courtenay, BC**_ Are you committed, outgoing, reliable and love being in service for our community? Do you strive to create exceptional customer experiences in the retail industry? This may be the job for you! **Things you’ll do**: -...

  • Sales Representative

    1 day ago

    Courtenay, BC VN P, Canada Ace Courier Services Full time $42,000 - $55,000 per year

    Join ACE Courier as a Sales Representative Location: Hybrid – In Office & Remote | Monday to Friday, Day ShiftAre you a go-getter who loves talking to people, closing deals, and making things happen? ACE Courier is looking for a Sales Representative to help us grow our business and keep our clients smiling. You'll be building relationships, finding...

  • Customer Service Representative

    1 week ago

    Courtenay, Canada BMO Financial Group Full time

    585 England Avenue Courtenay British Columbia,V9N 2N2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired...

  • Customer Service Representative

    1 week ago

    Courtenay, Canada BMO Financial Group Full time

    585 England Avenue Courtenay British Columbia,V9N 2N2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    2 weeks ago

    Courtenay, British Columbia, Canada Enterprise Holdings Full time $104,000 - $108,000 per year

    OverviewThe Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr...

  • Customer Service Representative

    1 day ago

    Courtenay, British Columbia, Canada Enterprise Full time $42,000 - $72,000 per year

    OverviewThe Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr...

  • Customer Service Representative

    7 days ago

    Courtenay, British Columbia, Canada Enterprise Full time $40,500 per year

    OverviewThe Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr...

  • Customer Service Representative

    1 week ago

    Courtenay, Canada BMO Full time

    Application Deadline:11/28/2025Address:585 England AvenueJob Family Group:Retail Banking Sales & ServiceNote: This opening is for 18.75 hours weeklyDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works...

  • Customer Service Representative

    1 week ago

    Courtenay, British Columbia, Canada BMO Full time $34,750 - $44,900

    Application Deadline:11/28/2025Address:585 England Avenue Job Family Group:Retail Banking Sales & ServiceNote: This opening is for 18.75 hours weeklyDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works...