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IT Support Specialist

2 weeks ago

Calgary, Alberta, Canada Trimark People Solutions Full time

ABOUT GEO PSI
GEO Pressure Systems Inc. is a global leader and innovative supplier of Permanent Downhole Monitoring Solutions for the global energy market with oil & gas, water, geothermal and landfill applications. As a vertically integrated company, we produce every component of our systems to provide our customers with the most reliable downhole data possible. Our systems and the data they provide enable users to operate more efficiently and safely. At GEO PSI, people are our primary differentiator. Our knowledge, field experience, and commitment to customer service are just a few of the things that set us apart from the competition. Learn more about us at

Full Job Description
Job Title:
IT Support Specialist

Location:
Calgary, AB (on-site)

Employment Type:
Full Time

Salary Range:
$85, $90,000.00/annum

Start Date:
Immediately

Position Overview:
Reporting to the Controller, the
IT Support Specialist
is responsible to provide technical support, troubleshoot hardware and software issues, and assist end-users in resolving IT-related problems. Position plays role in maintaining functionality of computer systems, networks, and other technology resources within organization. The role ensures minimal downtime, supports system performance, and contributes to overall user satisfaction and productivity through timely and effective problem-solving.

Key Responsibilities

  • Technical Support & Troubleshooting Provide accurate and efficient support for user issues.
  • User Account Management Create and manage user accounts, including onboarding and offboarding processes.
  • Hardware & Software Maintenance Install, configure, and maintain hardware; perform updates on software systems.
  • System Monitoring & Incident Response Monitor IT systems for performance and availability; respond to incidents promptly.
  • Documentation & Reporting Maintain accurate records of support requests, assets, and solutions.
  • Network & Connectivity Support Maintain wired and wireless network connectivity.
  • Security & Compliance Support Assist in implementing IT policies, procedures, and best practices to ensure compliance and operational efficiency.
  • Customer Service & Communication Provide a professional service and communicate technical information clearly to non-technical users.
  • Continuous Improvement & Training Stay updated with technology trends and support new processes and tools.

Your Qualities

  • Troubleshooting Mindset - Determine causes of operating errors and solve problems.
  • Time Management - Understand job requirement and time frame in meeting deadlines.
  • Dependability - Be reliable and responsible in completing job requirements.
  • Attention to Detail - Understand and adherence specifications and what standards entail.
  • Adaptability/Flexibility - Flexibility on constantly changing work requirements.
  • Initiative - Willing to take on responsibility and challenges.
  • Analytical Thinking - Analyze information and using logic to address work-related issues and problems.
  • Integrity - Open and honest in performing the job and holding oneself accountable and responsible for daily operations.
  • Achievement - Accomplish and exceed tasks and job expectations.

Qualifications And Skills

  • A two-year diploma in Information or Computer Systems, or a degree in a related field, along with relevant certifications.
  • Strong written and verbal communication skills, with the ability to explain complex technical topics and resolve issues for users with varying levels of technical understanding.
  • Minimum of 3-5 years of experience in a Help Desk, System Administration, or Desktop Support role, including hands-on administration of Active Directory and experience with both on-premises and cloud infrastructure.
  • Intermediate proficiency in administering Microsoft 365, Intune, and Azure environments.
  • Experience working in a Managed Service Provider (MSP) or mid-sized company is preferred.

What We Offer

  • Competitive pay range: $85,000 - $90,000 annually, based on qualifications
  • Group Health Benefits Plan: Employer pays 100% of the premium after 90 consecutive days of employment
  • On-site parking
  • Access to an on-site gym
  • Casual dress code

Schedule:
Monday to Friday

Work Location:
In person (This role is based at our Calgary office and requires full-time on-site presence)

How To Apply
Submit your resume and a short cover letter outlining your experience and fit for the role. We welcome applicants who are excited to contribute to a thriving organization and grow with the team.