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Manager, Health Services and Client Experience, Veterinary Medical Centre
2 hours ago
Manager, Health Services and Client Experience, Veterinary Medical Centre
Primary Purpose: The Manager is responsible for direct oversight of portfolio and ensuring safety and excellence in all aspects of patient care services, within the Veterinary Medical Centre (VMC), to support the Western College of Veterinary Medicine's (WCVM) mission of excellence in patient care, student learning and discovery.
Nature of Work: Reporting to the Director of Health Services and Business Operations, this position is a member of the VMC Management team who is directly responsible for ensuring exceptional client experience in the VMC as well as managing operations and strategic direction to the assigned areas of specialty. This position works closely with the leadership team in the VMC, clinicians, interns, residents, student services and strategic business advisors. The manager works closely and collaboratively with the other VMC Managers of Health Services, Finance, and Support Services. A high level of adaptability is required for critical decisions, continuous planning, balancing multiple responsibilities with competing deadlines, and leading people to uphold the values of the college.
Located at the WCVM, the VMC is a premiere 24/7 emergency referral and primary care center that provides quality care and specialized services for a wide range of animal species. The VMC admits over 18,000 cases annually, including referral cases from veterinarians across Western Canada. The environment is fast paced and dynamic, therefore the Manager must be able to balance competing priorities and projects. The incumbent will be required to deal with sensitive and emotional situations that require tact and confidentiality.
Accountabilities:
Care Services:
- Supports Client Services, Small Animal Primary & Preventative Care, Behavior, and Oncology teams. It is expected that this position will operate with a teamwork mentality and commitment to support the other VMC Managers as required for providing seamless operations and flow of care, and to create strong and cohesive teams for a healthy and productive workplace. As this is a dynamic work environment, portfolios are subject to change.
- Primary lead for client concerns and customer experience, including the Veterinary Social Work Program.
- Ensure compliance with accreditation standards and adherence to applicable legislation and bylaws.
- Establish and maintain evidence-based leading practice in all patient care standards.
- Serve as a resource lead to all hospital services.
Teaching & Mentoring:
- Collaborating closely with the Associate Dean Clinical Programs and Student Services to ensure clinical services align with 4th year teaching schedules.
- Ensuring and measuring skill development in clinical teaching, within RVT staff, for teaching DVM students and Veterinary Technology students.
People Resources
- Collaborate with other managers to ensure recruitment, orientation, and training of staff are complete in a thorough and timely manner.
- Manage coaching, disciplinary action, and development activities with staff to build and maintain a productive and effective team.
- Attend job fairs and other recruitment initiatives where Veterinary Technology or Animal Health Science programs are taught;
- In collaboration with other VMC Managers, manage hiring and distribution for seasonal and casual workers (DVM students).
- Advise direct reports on policy, new initiatives, and emerging challenges, with other managers.
- Participate in planning for people, resources, strategy, and sustainability.
- Collaborate with other VMC Managers for recruitment, retention, and training for volunteer services with other managers.
- Promote and nurture a culture of diversity, collegiality, and acceptance with the VMC, WCVM, and university.
Administration
- Manages and oversees the day-to-day operations of assigned areas
- Responsible for the monitoring of resources and management of area budget including contributing to annual budgeting processes.
- Responsible to help ensure a safe and healthy work environment, including shared responsibility for the implementation and maintenance of VMC Safety Management Programs and participate in the Occupational Health Committee.
- Collaborating with management team and University supports to ensure adherence to policies and procedures.
- Be engaged in self-development and continuous learning in areas of supervision, management and leadership.
- Promote and nurture a culture of diversity, collegiality, and acceptance with the VMC, WCVM, and university
Qualifications
Education:
A bachelor's degree in a Health Science Discipline is preferred. Licensure as a healthcare professional is strongly preferred. Certifications and/or post graduate degrees in leadership or healthcare administration would be an asset. Clinical experience in a veterinary medical setting or health care setting would be considered an asset. Combinations of experience and education that provide a history of proven leadership will be considered.
Experience: Minimum five years of proven successful experience in a leadership role, preferably within the veterinary or health care field. Experience in hospital or clinic management would be considered an asset. Must have experience working in and promoting a diverse and inclusive environment.
Skills:
- Demonstrated aptitude for leadership; ability to lead, engage, manage, and support others. Ability to evaluate and direct the work of others.
- Knowledge of the University, WCVM and VMC policies/procedures with the ability to make sound decisions within the framework of these policies.
- Demonstrated superior interpersonal communication (verbal & written) skills.
- Possess and display initiative, tact, diplomacy, discretion, and confidentiality.
- Knowledge of quality control and quality assurance programs.
- Comprehensive knowledge of a hospital environment.
- Effective management, organizational, problem solving and decision-making skills.
- Highly effective interpersonal and communication skills (verbal and written).
- Ability to work independently as well as collaboratively within a team environment.
- Demonstrated sound judgment and confident decision-making. Ability to set priorities and align goals with strategic plan.
- Possess and display initiative, tact, diplomacy, discretion, and confidentiality.
- Proven proficient computer application skills.
- Highly motivated, demonstrating leadership in a flexible and collaborative manner.
- Demonstrated ability to think and act systematically and strategically while exercising diplomacy and creativity in resolving issues.
- Demonstrated ability to make evidence-based decisions with a commitment to quality.
Department: Veterinary Medical Centre
Status: Permanent
Employment Group: Exempt
Shift: - Mon-Fri, 8:00-4:30: Please note this is a 24/HR clinic and ability to support staff outside of regular hours is a requirement.
Full Time Equivalent (FTE): 1.0
Salary: The salary range, based on 1.0 FTE, is $71, ,592.00 per annum. The starting salary will be commensurate with education and experience.
Salary Family (if applicable):
Salary Phase/Band: Salary Band 3
Posted Date: 1/30/2026
Closing Date: 2/6/2026 at 6:00 pm CST
Number of Openings: 1
Work Location: On Campus
The successful applicant will be required to provide the following current verification(s) where 'Yes' is indicated below. Further information is available at:
Criminal Record Check: Yes
Driver's License and Abstract Check: Not Applicable
Education/Credential Verification: Not Applicable
Vulnerable Sector Check: Not Applicable
The University of Saskatchewan aspires to be what the world needs and embraces equity, diversity and inclusion as foundational to excellence and innovation. We actively seek to create a welcoming environment where all individuals feel empowered to thrive, contribute, and grow. Applications from equity-deserving groups are encouraged as part of our ongoing efforts to reflect the diversity of the communities we serve: EDI Framework for Action.
We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by the deybwewin | taapwaywin | tapwewin: Indigenous Truth policy and the Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation.
The University of Saskatchewan provides an accessible and inclusive workplace. Should you require support through any stage of the recruitment process, please contact us for assistance.
