Member Services Representative

1 week ago

Edmonton AB TJ G, Canada Royal Glenora Club Full time

Are you looking to grow your career in a Customer Service Role at a prestigious private club?

We now have part time Member Services Representative roles to fill. If you are friendly, professional, customer-focused, and passionate about delivering exceptional service in a fast-paced environment, submit your resume for consideration.

This front desk position, is the primary point of contact as members and guests enter the Club, and sets the tone for a warm, welcoming and positive experience for all members and guests.

Responsibilities

  • Creating the member experience by being personable, knowledgeable and approachable in all interactions with members.
  • Acting as the central source of information for members and guests regarding club activity and taking responsibility for learning about all of the services which the club offers.
  • Assisting with program registrations, cancellations, club services and court bookings.
  • Selling and stocking pro-shop items and assisting members with purchases.
  • Updating and communicating membership changes.
  • Assist members in their needs for all areas of the club.
  • Using proper telephone etiquette and directing calls/inquiries to the appropriate departments.
  • Using proper mail, package, and message handling procedures.
  • Handling complaints by providing appropriate solutions and alternatives within the time limits and following up to ensure resolution

Requirements

  • High school graduate or equivalent
  • 1-2 years of customer service experience
  • Strong customer service skills.
  • Administrative skills
  • Excellent oral and written communication skills
  • Strong organizational, interpersonal, and administration skills
  • Proficient with computerized systems
  • Ability to lift up to 40 lbs.
  • Must be available to work full time on various shifts.
  • Security Check will be required.

We value diversity and strive to create a workplace that is inclusive, respectful, and welcoming to everyone. Candidates of all backgrounds are encouraged to apply.

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