Student Services and Advising Coordinator

Are you a customer service expert with strong communication and organizational skills? Are you interested in working with CPA candidates to assist them in becoming CPAs? If so, keep reading 

The Student Services and Advising Coordinator is the initial contact and liaison for student inquiries which involves anticipating and resolving problems related to practical experience requirements while adhering to the organization's policies and procedures. 

This position reports to the Manager of Experience Assessments & Advisory, Practical Experience. 

CPA Alberta has offices in Edmonton and Calgary and provides hybrid Telecommuting opportunities (working from home a maximum of 3 days a week). 

Further information on the benefits of working with CPA Alberta can be found on our website here. 

Please note this is a 12-month contract position to cover a maternity leave. 

What you bring 

• Prior experience in a similar role.
• A college or university diploma is an asset.
• Good working knowledge and proficiency in Microsoft Office applications and databases.
• Excellent interpersonal and listening skills.
• Ability to communicate effectively both written and verbal.
• Proven ability to multi-task, prioritize and execute tasks while under pressure and maintain a high level of professionalism while constantly ensuring high  quality of work.
• Exceptional customer service orientation and organizational skills.
• Ability to handle stressful situations.
• Ability to use initiative and solve problems in a professional manner.
• Experience working independently and in a team-oriented environment.
• Ability to have compassion with stakeholders.
• Strong attention to detail in all areas of work.

• Primary contact for the department's fast paced and high-volume email accounts and phone line, replying to inquiries with advice and resources, which  involves research and problem solving/critical thinking to best understand the true nature of the inquiry and provide the appropriate response. Escalate  inquiries as appropriate.
• Responsible for maintaining candidate and mentor records, triaging, and coordinating administration of the practical experience reporting tool (PERT).
• Manage a high volume of work, ensuring to prioritize to meet service level expectations of external stakeholders.
• Maintain and update templates, FAQs, key contacts, and other documentation.
• Track emails and trends and send the data to the Practical Experience Manager and Associate Director.
• Liaise with team members in outstanding issues related to candidates, mentors, supervisors, program managers and/or program leaders for missing  information and/or further evidence or clarification related to the candidate's assessment.

CPA Alberta is the professional regulatory organization representing Alberta's approximately 30,000 Chartered Professional Accountants (CPAs). Alberta's CPA's are among the more than 200,000 Canadian CPAs who provide financial and management expertise across the country and around the world, at every level and in every sector. CPA Alberta's legislated mandate is to protect the interest of the public, protect the integrity of the profession, promote and increase the competence of Alberta CPAs, and regulate the conduct of Alberta CPAs.

If you have competency in: 

• Values & Ethics
• Teamwork & Adaptability
• Organizational Awareness
• Communication
• Attention to Detail 
• Planning & Organizing 
• Problem Solving 
• Service Orientation

Don't meet every single requirement? If you're excited about this role but your experience doesn't align perfectly with every qualification shown, we encourage you to apply. You may be just the right candidate for this or other roles. 

• Fast paced work environment.
• Some travel may be required.
• Occasional work outside of regular working hours may be required.
• This position can be in either Calgary or Edmonton.

CPA Alberta thanks all applicants for their interest and advises that we will contact only those selected for an interview. 

In its commitment to an equitable, diverse, and inclusive workforce, CPA Alberta welcomes applications from all qualified persons. We encourage members of equity groups (women, Black, Indigenous peoples, visible minorities, persons with disabilities, and LGBTQ2S+); and all those who may contribute to the further diversification of the organization to apply.  

Please notify us if you require accommodation at any time during the recruitment process.