Desk Appraiser

Experience Aviva
Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We're proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We're not just about insurance; we're about making a real difference by protecting what matters most.

The opportunity
We have a great opportunity for a Desk Appraiser with technical expertise to accurately assess building damage. They are also responsible for providing both emergency mitigation and structural scopes of repairs in accordance with industry construction practices and standards as well as in conjunction with company standards. In addition, provide reliable assurance of an effective control environment with respect to building losses, focusing on the scope, repair, quality and customer experience. This role requires the ability to read and interpret scopes from Aviva internal staff, as well as external contractors, to develop estimates. The role is in support of Property Claims Supply Chain, while adhering to the protocols established and managed by the Loss Assessment Unit.

Come join our team

What You'll Do

• Provide support to the handling Adjuster in creation of building damage estimates less than $250,000.00.
• Assess building damages utilizing a provided scope, and complete estimates using Xactimate and other virtual tools available.
• Provide technical expertise pertaining to property damage.
• Occasionally conducts virtual and physical site inspections to ensure compliance with internal expectations, guidelines, and quality of work requirements.
• Aware of emerging construction practices, standards and materials.
• Accountable for timely and accurate reporting.
• Interpret construction plans, drawings, and specifications.
• Collaborate with Specialists, Engineers and Project Management staff to promote positive working relationships.
• Assistance with dispute resolution when required.
• Ability to make recommendations on construction and unit cost issues as necessary.

What You'll Bring

• A minimum of 5 years of Residential and/or Commercial estimating experience, including in-depth knowledge of building construction practices.
• A strong proficiency and working knowledge of Xactimate estimating software with a minimum of 3 years' experience.
• Strong knowledge of property claims adjusting processes.
• Problem solving and analytical skills balanced with strong decision-making ability.
• Excellent communication skills to effectively articulate complex issues to senior leadership, colleagues, business leaders and external partners.
• Intermediate understanding of Microsoft Outlook, Excel, and Word.
• Post-Secondary education or working toward completion of the Insurance Institute program (CIP / FCIP)
• Deep understanding of IICRC Standards. Water Restoration Technician, Applied Structural Drying, and other IICRC designations are considered assets.
• Adaptation to change in dynamic, fast-moving industry.
• Ability to communicate respectfully and compassionately.
• Driven by a strong commitment to customer satisfaction.

What You'll Get

• The salary range for this position is $75,000 to $105,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model.
• Outstanding career development opportunities.
• We'll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees' physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.