Pharmacy Assistant

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Job Summary

The Pharmacy Assistant is responsible for assisting the Pharmacists in accurately dispensing medications to patients as outlined in the code of ethics by the College of Pharmacy in the respective Province.

Specific Responsibilities: 

• Provide exemplary customer service meeting the standards of McKesson Canada; customer interaction is largely done via phone and email.
• Creating patient files in pharmacy software including Kroll.
• Managing site calendars, appointment changes, dispensing and shipping schedules.
• Accurately dispensing medications to ensure arrival to the appropriate destination within timelines.
• Understanding third party billing and resolving issues by contacting adjudicators and plan administrators for resolutions.
• Billing prescriptions through pharmacy software ensuring all required documentation is adequate and appropriate including (but not limited to) accounts receivables, dosage and dosing intervals, third party billing restrictions, scheduled appointment dates, clinic locations, copayment management, coordination of benefits, and assignment of benefits.
• Accurately scheduling and dispensing medications to ensure arrival to the appropriate destination on time.
• Adherence to all relevant guidelines including the established Standard Operating Procedures of McKesson and all applicable regulatory requirements.
• Developing and maintaining professional relationships with external and internal contacts, healthcare professionals, stakeholders, clients, reimbursement coordinators, provincial ministries and private payers.
• Patient follow-up calls for outstanding accounts and refills and shipment scheduling.
• Ensuring that all medical questions are referred to a Pharmacist when interacting with patients.
• Packaging medications according to specifications for shipment to customer.
• Other duties, including receiving and inventory management and reconciliation, as assigned by the supervising Pharmacists / Supervisor.

Minimum Qualifications

• Secondary School Diploma.
• Minimum 1 year in a retail pharmacy/hospital setting.  

Key Competencies

• Experience in specialty pharmacy setting an asset but not required.
• Working knowledge of a retail pharmacy setting.
• Ability to work in a fast-paced setting and strong attention to detail abilities.
• Ability to learn new software programs.
• Knowledge of Kroll is an asset.
• Organizational, time management and teamwork skills.
• Accountable and result oriented.
• This position requires a significant degree of taking direction quickly, self-starting and independence.
• Proficient in English Oral and Written Communication. Multilingualism is an asset.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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