Supervisor, Support Services

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America's first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen's University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.  

At Humber River Health, we're not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care

Join our Environmental Services team as we work together to create a cleaner, safe work environment and patient care setting for our facility.

We are currently seeking a Supervisor to join our Support Services team.   

The Supervisor of Support Services is responsible for aspects of Support Services that may include Housekeeping, Portering, or Laundry and Linen  across the hospital. This includes ensuring compliance with safety standards, managing financial and human resources, executing operational plans, and maintaining high standards of cleanliness, sanitation, and service delivery.

Employment Status: Temporary Full-time
Duration: 4 months 
Hours of Work: Evenings (3:00 pm to 11:00 pm), including weekends as required 

Location: Wilson Site 
Labour Group: Non Union
Reporting Relationship: Manager, Support Services

Position Responsibilities:

• Oversees day-to-day operations that may include cleaning standards, infection control compliance, waste disposal, patient transport and departmental scheduling.
• Develops and implements department policies and procedures.
• Supervises unionized and non-union staff, including hiring, performance reviews, progressive discipline, training, and staff development.
• Facilitates return-to-work programs and leads team meetings.
• Assist in staff scheduling to include a mix of staff based on a variety of skills, experience, and other factors
• Strengthens teamwork within the support services team and ensuring competency of Support Services staff
• Strengthens teamwork and coordination between Command Centre staff and inpatient units throughout the hospital as they relate to patient placement, bed prioritization, and throughput
• Monitors quality assurance programs, participates in audits, investigates service complaints, enforces safety procedures, and ensures compliance with environmental and regulatory standards.
• Performing job duties in accordance with mission, vision and values of Humber River Health
• Maintaining all relevant standards

Qualifications:

• College Diploma or undergraduate degree in Health Administration, Environmental Services, or related field required
• Certification in Healthcare Environmental Services (e.g., CHESP) preferred
• Minimum 3 years' experience in a healthcare environmental services leadership role
• Strong knowledge of infection prevention/control standards
• Proven leadership in unionized environments
• Budgeting and resource planning experience
• Familiarity with quality improvement processes and tools
• Excellent attendance and discipline free record required
• Demonstrated excellent interpersonal, communication and customer service skills
• Demonstrated problem solving and organizational skills
• Excellent attendance and discipline free record required 

Humber River Health is an equal opportunity employer and we will accommodate your needs under the Ontario Human Rights Code. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview or selection processes, please contact the Human Resources Department for assistance  

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto's Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority.  We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.