Program Manager

Requisition Number: 103155

Program Manager

Location: The role will be a hybrid position located Calgary, Canada.

Insight at a Glance

• 14,000+ engaged teammates globally
• 20 on Fortune's World's Best Workplaces list
  
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

The client-facing Program Manager oversees a portfolio of consulting service engagements and multi-year managed services contracts that are designed to meet the needs of our customers and drive business outcomes.

Leads the managerial and strategic components of program governance. Responsible for the overall strategic program planning including budget, structure, schedule, and planning staffing requirements with a major emphasis on client's business needs. Manage customer requirements while ensuring good practices in standard methodologies and processes to deliver an integrated solution. Driven by the business vision, executes leadership, manages risk, prioritizes, and interfaces with all areas of service delivery to make informed decisions at the program level.

As a Program Manager you will:

• Serve as the primary point of contact for clients, maintaining and strengthening client relationships.
• Builds and maintains relationships within the account at executive levels.
• Develop and execute program strategies, plans, and schedules in collaboration with clients and internal teams.
• Responsible for the principal leadership of the team in terms of work assignment, timely completion of work, and utilization of team members to accomplish customer expectations.
• Develops and determines priorities and monitors and reports on the status of assigned programs on an ongoing basis.
• Manage the end-to-end delivery of service engagements and multi-year managed services contracts, from initiation to closure, ensuring alignment with client objectives.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career

What we're looking for

• Bachelor's degree in relevant field
• Minimum of 5-10 years of experience in client-facing project and program management, with at least two years managing a portfolio of engagements at one customer or across multiple customers.
• PMP certified, with preference given to PgMP certification.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with clients, stakeholders, and internal teams.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Experience in specific technology areas, including networking, storage, infrastructure lifecycle services and enterprise systems.

What you can expect

We're legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Calgary || Alberta (CA-AB) || Canada (CA) || IT Infrastructure & Support || None || CA - Calgary, AB ||