Current jobs related to Member Experience - Maple ON LA Z - SchwartzReisman Centre and Prosserman JCC

  • Membership Experience Associate

    2 weeks ago

    Maple, ON LA Z, Canada SchwartzReisman Centre and Prosserman JCC Full time

    Location: Shwartzman/ Resiman CenterWe're looking for individuals available for at least two shifts per week, with coverage needed on both weekdays and weekends (day and evening shifts).Our primary scheduling needs are:Monday to Thursday: Between 9:00 AM – 5:00 PM (primarily 5-hour shifts)Fridays: Early morning shift from 5:00 AM – 9:00 AMEvenings and...

  • Member Experience Representative

    2 weeks ago

    Vancouver, BC VY Z, Canada YMCA of Greater Vancouver Full time

    Date Posted: December 5, 2025Position Title: Member Experience RepresentativeLocation: Robert Lee YMCA (955 Burrard St, Vancouver, BC V6E 0B1)Term: Part-Time PermanentHours: 8-24 hours per weekShift: Shifts start as early as 5:15 AM on weekdays and 6:45 AM on weekends, with varying schedules including mornings, evenings, and weekends.Start Date: January 19,...

  • Advisory Agent, Member and Client Experience

    1 week ago

    La Prairie, Canada Desjardins Group Full time

    Advisory Agent, Member and Client Experience page is loaded## Advisory Agent, Member and Client Experienceremote type: The work arrangement for the position is full-time on-site worklocations: La Prairietime type: Full timeposted on: Posted 5 Days Agojob requisition id: R2516083The work mode arrangement for the position is full-time on siteAs a...

  • Advisory Agent, Member and Client Experience

    7 days ago

    La Malbaie, Quebec, Canada Desjardins Full time

    The work mode arrangement for the position is full-time on site. As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment. You promote the...

  • Member Experience Associate

    1 week ago

    Windsor, ON, Canada MOVATI Athletic Full time

    Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand. With that...

  • Member Experience Associate

    1 week ago

    Windsor, ON, Canada MOVATI Athletic Full time

    Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy. We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand. With that...

  • Team Member

    5 days ago

    Maple, Canada Tahini's Full time

    Expected Start Date (OCT 21) (Mandatory online training and in person training to be completed as per probation. Job Overview: Crew Members of Tahini’s are the primary role in the restaurant. The Crew Member acts as a guide and ensures the guests receive a consistent product every single time. Providing our guests with perfectly prepared wraps and bowls...

  • Team Member

    7 days ago

    Maple, Canada me va me restaurant Full time

    **Our Story**: Founded in the year 2000 in Thornhill of the grater Toronto area as a full-service, casual restaurant, Me Va Me was a pioneer in introducing East Mediterranean fare to the local community. In a short time, Me Va Me became highly popular due to its quality and excellent value, reflecting the founder’s policy of always serving “Food that...

  • Crew Member

    4 days ago

    Maple, Canada PITA LAND Full time

    **Overview** We are seeking enthusiastic and dedicated Crew Members to join our team. As a Crew Member, you will play a vital role in delivering exceptional customer service while ensuring the smooth operation of our food service environment. You will be responsible for various tasks, including food preparation, cashiering, and maintaining a clean and...

  • Member Experience Associate

    3 days ago

    Guelph, ON NG A, Canada Movati Full time

    Join the Member Experience team and help build a culture that delivers on the promise we make to our members – feel welcome, feel comfortable and feel healthy.We're not looking for just average because we're not your average club. That's because our goal is to be recognized as North America's premiere affordable luxury fitness brand. With that goal in...

Member Experience

2 weeks ago

Maple ON LA Z, Canada SchwartzReisman Centre and Prosserman JCC Full time

Member Experience & Retention Coordinator SRC

Job Type: Full-Time, Onsite

Salary: $50,000-$55,000

Location: Schwartz/Reisman Centre, 9600 Bathurst St, Vaughan, ON L6A 3Z8 (Bathurst & Rutherford area)

Who We Are:

The Jewish Community Centre (JCC) is more than just a workplace it's a vibrant hub of culture, connection, and community. As one of the largest engagement platforms in the Greater Toronto Area, we offer a diverse range of programs, including arts, fitness, education, daycare, summer camps, and more. With a bold goal to triple our community engagement by 2026, we are on a transformative path to become the beating heart of Jewish life in the region. Join us in shaping the future of the JCC experience for 75,000+ people annually

Member Experience & Retention Coordinator – Make an Impact in the Jewish Community

Join the JCC as our Member Experience & Retention Coordinator at the SRC, where you'll lead a dynamic front-line team, create exceptional service experiences, and help foster a warm, welcoming, and connected community. If you're passionate about people, driven by service excellence, and excited to make a meaningful impact in a vibrant community-centered environment, we'd love to have you on our team.

What You'll Do:

Member Experience & Engagement

  • Deliver exceptional service that creates welcoming, memorable experiences for members and guests
  • Promote Jewish culture while fostering an inclusive, connected community
  • Coach and support front-line staff in engagement and relationship-building best practices

Live and model the JCC Core Values:

  • We Care About People – Put people at the center of everything we do, showing empathy, respect, and a genuine commitment to supporting and uplifting our community.
  • We Find a Way – Approach challenges with resilience, creativity, and a problem-solving mindset, always seeking opportunity and solutions.
  • We Believe Small Things Matter – Value the power of small gestures and thoughtful details, recognizing that everyday actions create meaningful impact.
  • We Work Better Together – Foster collaboration, transparency, and mutual respect, building trust and shared accountability to achieve our best work together.

Team Leadership & Staffing

  • Recruit, onboard, train, coach, and evaluate Membership Experience Associates
  • Build a high-performing, professional, and customer-focused team
  • Ensure clear communication, policy adherence, and consistency across service desks

Operations & Scheduling

  • Create and manage staff schedules to ensure consistent desk coverage
  • Monitor attendance and reliability; provide hands-on support and work desk shifts as needed

Member Retention & Issue Resolution

  • Support retention efforts through proactive member outreach and engagement
  • Serve as the first point of escalation during shifts, leading conflict resolution and de-escalation
  • Track and document incidents and trends using Club Automation

Facility & Environment Oversight

  • Assist with facility walk-throughs and report maintenance needs
  • Uphold cleanliness, organization, and safety standards across all service areas

Administration & Compliance

  • Ensure accurate completion of administrative tasks (guest passes, check-ins, cards, waivers)
  • Support updates to policies and procedures as operational needs evolve

Perks & Benefits:

  • Free JCC Membership – Access to our fitness centers, classes, and programs.
  • Generous Staff Discounts – On summer camps, swimming lessons, personal training, and more.
  • Comprehensive Health & Dental Insurance – 75% of the premium covered by the JCC.
  • Paid Time Off (PTO) – Vacation, sick days, Jewish holidays, and statutory holidays.
  • Work-Life Balance – A flexible, people-centered work environment that values your well-being.

Ready to Make an Impact? Apply Today

We welcome candidates from all backgrounds and experiences—don't self-select out if you don't meet every requirement. If this role excites you, we want to hear from you

To apply, send your resume and cover letter to Mari Beiles, Human Resources Generalist, at by January 9, 2026

We appreciate every application; however, only selected candidates will be contacted for an interview. If you require accommodations at any stage of the hiring process, let us know we are committed to creating an accessible and inclusive workplace. The JCC does not use AI in the selection process.

Let's build something amazing together

Job Type: Full-time

Pay: $50,000.00-$55,000.00 per year

Work Location: In person