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Leasing and Site Administrator
46 minutes ago
Working in a collaborative team-based environment, the temporary Leasing and Site Administrator will support the leasing team and OPS team throughout different property management and leasing tasks – this role is ideal someone looking to gain practical experience in sales, marketing, client service and property management.
RESPONSIBILITIES
Work closely with the leasing team to support all stages of the leasing process.
Respond to prospective residents inquiries via phone, email, walk-ins, encouraging property viewings.
Conduct property tours with prospective residents, providing accurate information and a professional, engaging experience.
Assist in qualifying prospective residents by identifying their housing needs and assessing their suitability.
Maintain and update availability and traffic reports
Sustain vacancy rates below the set threshold.
Carries out other duties and/or procedures related to leasing/ marketing as assigned.
Perform and document monthly site and vacant suite inspections.
Conduct Move-in and Move-out suite inspections
Help organize and host New Resident Events and Open houses in collaboration with the Service Coordinator and leasing team
Assist residents with maintenance requests when they come to the office, and pass it on to the maintenance tech
Practice excellent resident relations through working collaboratively with other team members to ensure resident concerns and complaints are dealt with in a timely and professional manner.
Recommend escalated action to the Property Manager for residents unresponsive to initial collection and tenancy breach warnings.
Provide general administrative support to leasing team and OPS team as required.
Responsible for booking and conducting the move-in and move-out inspections and assessing any charges and MO documentation
Fob creation, visitor parking passes, buzzer system registration for residents, parking and locker issuance (addendums, spreadsheet update and sending to PAs for posting) and vice versa for cancellations.
Follow up with residents upon completion of maintenance service requests, ensure that a high level of communication occurs in the event of a delay of completion.
Perform vacant suite inspections
Following up lease renewals, processing lease transfers and roommate changes for current residents
Issuing contractor and visitor passes and keys to contractors and ensuring appropriate sheet is filed up
QUALIFICATIONS
Eager to gain hands-on exposure to property management, leasing, and site operations within a multifamily or residential environment.Strong communication and interpersonal skills, with a professional and approachable manner.
Customer service–focused mindset, with a genuine interest in creating positive resident experiences.
Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced, on-site environment.
Ability to work independently in a collaborative team environment
Flexibility to work weekdays evenings and weekends, as required.
Strong verbal and written communication skills, with the ability to interact professionally and confidently with prospective and current residents, vendors, and internal teams.
