Service Manager
1 week ago
Company Description
Smeg is an Italian home appliance manufacturer with over 70 years of experience in designing innovative and elegant products. Combining technological advancements with style, Smeg partners with world-renowned architects and designers to bring Italian culinary heritage into modern homes. Smeg Canada Inc., a subsidiary of Smeg S.p.A., oversees appliance sales and service tailored to the Canadian market. With offices and logistical hubs in both Eastern and Western Canada, Smeg is committed to delivering exceptional service and culinary excellence to customers and retailers nationwide. The company prides itself on its dedication to quality, energy efficiency, and embodying the essence of "Made in Italy."
Role Description
The Service Manager is responsible for overseeing and managing after-sales service operations and support for Smeg Canada Inc. This full-time, on-site role, located in Toronto, ON, involves coordinating service technicians, managing repair services, and ensuring customer satisfaction. Key responsibilities include developing service policies, maintaining relationships with service partners and customers, overseeing warranty processes, and implementing effective service strategies to meet performance and quality standards. The Service Manager will work closely with sales, logistics, and technical teams to provide streamlined solutions and support end-user satisfaction. This is a technical role which requires hands on electrical appliance knowledge. An engineering back ground is an asset.
Qualifications
- Strong technical knowledge of large and small appliances and repair processes
- Proven leadership and team management skills, with the ability to train and motivate service teams
- Excellent customer service, communication, and problem-solving skills
- Experience with warranty management systems and data analysis
- Knowledge of logistics or distribution process is a plus
- Proficiency in managing service-related documentation and administrative tasks
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Bachelor's degree in business, engineering, or a related field is preferred
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