Sr Development Manager

THE COMPANY

Gary Jonas Computing Ltd was established in September 1990 with a mandate to be a client-oriented and technology-driven software application company with industry-related professionals. Jonas Software is the leading provider of enterprise management software solutions to the Private and Semi-private Club, Foodservices, Construction, Metal Service Centers, Moving & Storage and Attractions & Leisure, Fitness & Sports industries. Within these independent vertical markets, Jonas boasts 12 distinct brands, all of which are respected and longstanding leaders within their own domain.

Jonas is a member of the Constellation family of companies. Constellation companies are leading developers of technology solutions for vertical markets in North America, Europe and Australia.  CSI was winner of the prestigious "Canada's 50 Best Managed Companies" award 2005 and in May 2006 became a publicly traded company on the Toronto Stock Exchange (ticker CSU).  CSI group employees have the opportunity to move throughout the group, developing specialized skills and experience.

Jonas' vision is to be the branded global leader across the aforementioned seven vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of Software for Life and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 8000 customers worldwide in 15 countries. Jonas employs hundreds of skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices in the United States, the United Kingdom, and the Caribbean. With the talents of Jonas employees spanning the globe, Jonas is proud to avail cost-effective training and consulting services to our entire client base.

Job Description

The Engineering Manager will be the first on a brand new team. That means, you will be hands-on in the beginning before building a team around you. You will be responsible for developing, migrating, integrating, customizing, and supporting products and services. This includes .NET Development and setting up cloud services in Azure. You will collaborate closely with various teams (product managers, project managers, analysts, and support) and wear multiple technical hats, to ensure we are always delivering value to our customers. You will gain in-depth knowledge of our application and help troubleshoot and diagnose customer issues. 

You will have the potential to grow a team around you so we're looking for someone with the confidence and vision to build out a software team. We need someone with great leadership skills, listening skills and time management – who will be given ownership and autonomy to drive projects to completion. The successful candidate will have strong problem-solving skills, creativity, and strive for innovation. They must also have well-developed technical acumen and the ability to learn on the fly. Although this is a division of a larger, profitable business, we need someone with a startup mindset that's looking for growth and innovation in their role. If that sounds like you, apply today 

Responsibilities

First 6-months: 

• Spearhead the integration of two major products and configure a new service offering
• Facilitate software migration to Azure Cloud
• Build new interfaces ground up, modify existing interfaces and push/pull data between systems (in .NET).  
• Build new features and functionality in the product (this is one of the main points – should it be higher?)
• Stand up the application in Azure
• Perform software deployments, upgrades and provisioning of new installations
• Work closely with Support leadership to create clarity of current escalations and or defects
• Write and maintain SOP for Cloud Operations team
• Participate in customer meetings as needed
• Prioritize escalated issues and requests both with the team and alone as staffing fluctuates using developed priority-setting skills
• Provide technical support to both internal and external customers as needed
• Perform common tasks including data analysis and reporting services for internal and external customer groups

6-months - 2 years: 

• Continue with technical duties as needed
• Develop a comprehensive recruitment strategy to attract top talent.
• Source, interview, and onboard team members aligned with the company's culture and objectives.
• Lead the selection process, ensuring diverse skill sets and personalities to foster a well-rounded team.
• Provide strong leadership, guidance, and mentorship to team members.
• Foster a positive and inclusive team culture that encourages collaboration and innovation.
• Facilitate clear and effective communication channels within the team and across departments.
• Encourage collaboration and knowledge sharing among team members.
• Establish metrics to track team performance and progress towards goals.
• Foster a culture of continuous learning and improvement within the team.
• Stay updated with industry trends and best practices to implement innovative strategies.

Qualifications

• 6+ years of C#, .Net Core backend development experience
• Excellent understanding of the Microsoft Azure platform both in pricing and manageability
• Deep understanding of Cloud computing concepts and solutions including public, private, hybrid Cloud, and Hyper-Converged Infrastructure (Azure/AWS/HCI/Nutanix)
• Strong understanding of SAAS applications
• Working knowledge of CI/CD tools and basic administration skills of Jira & Confluence
• Experience in retrieving, and analyzing data in Microsoft SQL Server and delimited flat data files
• Ability to switch gears or change direction quickly
• Solid sense of personal responsibility and ability to stand alone
• Customer-focused approach to accomplishing tasks within established timelines and proactively ensure customers' expectations are met
• Accomplished customer service skills
• Learning on the fly and adapting to changes in technology
• Excellent teamwork and communication (verbal and written) skills
• Strategic organizational skills
• Working knowledge of Microsoft OS Servers
• Bachelor's Degree in Computer Science or related work experience

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.