Junior Dispatcher

Raimac Industries provides services to the Food service industry. Our services include onsite and inhouse repairs to food service equipment as well as a variety of other items such as soft serve machines and PM service as requested. Our clients typically include many of the large chain accounts, meat shops, restaurants as well as support and dispatching to third party sub's aligned to the Food service industry.

To learn more about Raimac Industries , please visit us at

As Raimac's Junior Service Coordinator/Dispatcher, you will make an impact on our organization by managing the day-to-day schedules of our team of technicians & providing superior customer service to our clients. You will often be the first line of enquiry for clients who are looking to book jobs, have their queries answered or have problems that need to be solved.

You will be a key member of our team & join the company at an exciting time of incredible growth. Career opportunities will there for the right candidate.

As a Junior Service Coordinator, your day-to-day responsibilities will include:

• Answering the phone & responding to client emails in a timely fashion
• Identify customer needs, clarify information, and provide solutions to best help our clients.
• Entering bookings into a dispatch system in a consistent & detailed fashion
• Assign technicians to jobs as per skill level, availability, response time, and proximity to the location.
• Organizing and optimizing technicians' daily schedules each morning..
• Working closely with the Parts clerk in the Parts and Service dept.
• Preparing quotes requested by customers and work with Parts clerk and enter when required into a Versaie or Corrigo system or via email.
• Obtaining detailed information from clients and setting realistic expectations by informing our clients about the abilities or limitations of Raimac's brands and services.
• Sending job order history and information as required and debriefing technicians where relevant.
• Checking in hourly with our technicians to see how work progresses on site and have them advise when each job is complete before moving to their next job.
• Ensure paperwork is filled up properly and handed in on a timely basis.
• Ensure customers are kept in the loop and if technicians are not able to make it on their expected timeline.
• Be able to advise the clients on pricing & provide rough estimates.
• Liaising with intercompany departments/sales to schedule multi-service jobs.
• Provide office support functions with Raimac's Accounting team to support the offices functioning and technicians in their day-to-day.

Other tasks related to this role include;

• Conducting customer research/feedback
• Setting up preventative maintenance scheduling
• Sending follow-up emails on requests to keep customer in the loop
• Help with technician workorder pricing and some online invoicing
• Provide support to other departments if appropriate/as required

On your resume, we will be looking for the following:

• 1+ years of coordinating or related experience with Dispatching.
• Demonstrated experience in customer service, client engagement and conflict resolution. Comfortable in call high volume situations.
• Highly proficient computer skills including comfort with Word, Excel. Online program training will be provided.

During the interview process, we will be looking for:

• Exceptional interpersonal skills: You will have to communicate clearly, be inquisitive with clients, know when to listen & be diligent in your data entry for job bookings.
• Tell us how you fit this profile.
• Examples of problem-solving skills would be great to see - With the best of intentions plans can go array. We understand that, but how have you solved these issues in the past?
• How have you solved issues with aggrieved clients in the past?
• Examples of your ability to work independently as well as work with fast moving c all volume especially in the summer months.
• A demonstration of how you've come to understand services & use this knowledge to help in your day-to-day scheduling responsibilities.

What Raimac has to offer;

• We are committed to you, your training & development as well as your longer term career ambitions. As we grow, you can too.
• We will offer you a competitive base salary based on experience.
• We will give you a customizable benefits package including medical, dental, vision care, and RRSP options
• You will have up to 5 paid sick days to care for you or your immediate family
• Holidays will be explained at time of interview as well.
• We are a leader in our Industry and our committed to our ever growing customer base. Support among the technicians and office staff is always available.

We hope to be able to welcome you to the team

Raimac Parts and Service

Job Type: Full-time

Pay: $18.00-$22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Work Location: In person