Member Experience Specialist

6 hours ago

Edmonton AB TV A, Canada The Vault Fitness Full time

Member Experience Specialist

Full-Time & Part-Time Opportunities

Be part of the next evolution of fitness.

At The Vault, we're not just opening a gym, we're building a community, a culture, and a premium fitness experience. We're seeking motivated, goal-driven Member Experience Specialists who thrive in a fast-paced, people-first environment and want to be part of something truly special from the ground up.

If you're confident, personable, sales-minded, and passionate about health, wellness, and exceptional service, this is your opportunity to grow with a brand that's redefining what fitness looks and feels like.

About the Role

As a Member Experience Specialist, you are the first impression, the ongoing connection, and the face of The Vault. You play a critical role in driving revenue, creating relationships, and delivering an elevated member journey , every interaction, every visit.

Key Responsibilities

-Professionally sell and promote memberships, services, and long

-term agreements

-Upsell and educate members on group classes, personal training, and wellness/recovery services

-Confidently handle sales conversations, objections, and value-based offerings

-Support daily front-of-house operations, including member check-ins and guest experiences

-Assist with Kids Care and Wellness Room check-ins.

-Drive in-club retail sales including merchandise, supplements, and shakes

-Maintain a clean, organized, and premium facility environment

-Ensure towels, amenities, and high

-traffic areas are consistently stocked and maintained

-Actively collect, address, and resolve member feedback in a professional and timely manner

-Meet and exceed individual and team sales goals

-Foster strong relationships with members and contribute to a welcoming, inclusive community

-Uphold a positive, energetic, and professional attitude at all times

-Ensure a safe, respectful, and inclusive environment for members, staff, and guests

Who You Are

-Sales-driven with strong communication and interpersonal skills-Comfortable initiating conversations and building rapport-Goal-oriented, accountable, and motivated by performance-Organized, detail-oriented, and dependable-Passionate about fitness, wellness, and community building-Able to multitask and thrive in a dynamic environment-Professional, approachable, and confident in representing a premium brand

(Kids Care Attendant- Part Time Available as well with proper certification, Send a Message to Inquire)

Why Join The Vault

-Be part of a growing, high-end fitness concept from the ground up

-Work in a supportive, energetic, and community-focused environment

-Opportunities for growth, advancement, and leadership-Develop valuable sales, communication, and fitness industry experience

-Make a real impact on people's lives through health and wellness

If you're ready to elevate your career and help build something exceptional, we want to meet you.

What We Offer-

-Complimentary gym membership

-Staff discounts on supplements, shakes, and merchandise

-Free membership for a family member or friend

-Competitive wages with growth opportunities

-Performance-based sales incentives and bonuses

-Free on-site parking-Community events and staff

-only team events

-A positive, inclusive, high-energy work environment

-Bonus Structure for performance based bonuses.

Job Types: Full-time, Part-time

Pay: $16.00-$18.00 per hour

Benefits:

  • Company events
  • On-site gym
  • On-site parking
  • Store discount

Application question(s):

  • Are you looking for Full Time or Part Time ?

Experience:

  • Fitness: 1 year (preferred)
  • Sales: 1 year (preferred)

Work Location: In person

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