Dispatcher, Columbia Icefield

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you'll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.

ROLE & RESPONSIBILITIES

• Daily dispatching of tours, reacting to unforeseen changes and management of sales inventory
• Creating future Columbia Icefield dispatch, troubleshooting and resolving scheduling issues
• Communication and tour orchestration with onsite Group Sales Agents
• Communication with other attractions and third-party organizations
• Maintaining Vehicle tracking reports and communicating issues to Icefield Management
• Maintaining Visitor tracking reports and daily tour pax counts
• Adjust daily dispatch to ensure efficiency and balance across drivers and equipment
• Using Radio transmission to communicate with all Columbia Icefield business areas
• Forecasting of equipment and group business, flagging issues with Icefield Management
• Communicating with emergency personnel and 911 operators if an emergency occurs
  Other duties as assigned

REQUIRED SKILLS & QUALIFICATIONS

• Organization, time management and stress handling skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position
• Must get excited at the idea of living and working in a remote (yet very social) environment
• Fluent and articulate in English, able to communicate and comprehend over two-way radio, required
• Administrative skills including intermediate to advanced use of Microsoft Excel, required
• Experience using RTP POS Software, an asset
• Proven strength in problem solving, critical thinking, attention to detail and ability to make decisions
• Must be able to react quickly and efficiently, with flexibility in mind
• Ability to produce morale-boosting posts for staff in regard to activities & services
• Must be able to handle High stress situations calmly and logically
• Able to adapt and adhere to change easily
• Guest service-oriented mindset and an ability to work in a team environment
• Must enjoy working outdoors, even in challenging mountain weather conditions
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment. Be prepared for all weather conditions (Snow, Rain, Wind, Hail)
• Must meet the Organization grooming and appearance standards
• To honour our commitment to be "Always Honest" all employees must consent to a criminal record check
  Standard First-Aid or higher an asset

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it's a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you're tackling projects or enjoying our many perks, you'll feel supported and valued. With a variety of great benefits, we're committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we're lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say 'yes' to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at .

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.