General Manager

At MKT we are thrilled to be part of the vibrant community in this unique part of the Whyte Ave entertainment district. Our food and drink offerings will live up to the promise every weeknight, date night, girls' night, and game night. Century Hospitality Group has a philosophy of passionate and high-quality service for our guests, we hire only dedicated and enthusiastic employees who share these same values and want to make a difference in this industry.

We believe in the power of a great food and beer to make any occasion special and with over 100 to choose from we have something for everyone. We're looking for hard working, talented managers to join our team to create unique and memorable experience for our guests. The ideal candidate(s) will have a passion for people, service, and building our brand and business. We are hiring all levels from shift leader to AGM. GM positions within our other CHG locations will also be explored.

OUR VALUES

PRIDE & PASSION — in all that you do.

COMMITTED — to our team and our goals.

OWNERSHIP THINKING – treating each area of our business as if you own it.

Always after the "FANATICAL GUEST EXPERIENCE."

OUR MISSION: To Create the Ultimate Experience in 'Eat, Drink & Play'

OUR VISION: Together, as a team, we will continue to exceed guest expectations by developing new concepts, honoring the values of our craft, and constantly improving our business performance allowing us to define ourselves as the most innovative dining group in Alberta.

We are seeking an experienced and driven individual for a General Manager and Assistant General Manager positions. The successful candidates will be passionate about providing a fanatical guest experience, with excellent bar, food and hospitality service skills and an equally high degree of attention to detail. The candidate will have a strong understanding and experience of Liquor, Wine, and Beer inventory processes.

Responsibilities:

· Manage daily bar operations, including opening and closing procedures

· Ensure exceptional customer service by training and supervising bar staff

· Develop and implement strategies to increase bar revenue and profitability

· Maintain inventory levels and order supplies as needed

· Oversee the preparation of food items and ensure adherence to food safety standards

· Monitor and enforce compliance with all health and safety regulations

· Create and update drink menus based on customer preferences and trends

· Handle customer complaints or issues in a professional manner

· Collaborate with the kitchen staff to coordinate food and beverage service

· Conduct regular staff meetings to communicate goals, expectations, and provide feedback

Skills:

· Achieve profitability through increasing the sales and managing the costs.

· Motivates FOH staff to increase sales and company standards, while upholding our customer service philosophies.

· Always focused on our meticulous environmental standards.

· Exhibits a professional, yet people-focused manner, coupled with a proven track record of fostering teamwork.

· Can demonstrate success in achieving financial objectives.

· Has a passion for hospitality; the way we make people feel vs. that of just service.

· Is dedicated to employing the best people in the industry.

· Possesses great communication skills and is confident in dealing with both staff & customers.

· Proficiency in POS systems for order processing and inventory management

· Strong customer service skills with the ability to handle difficult situations

· Excellent team management abilities to motivate and inspire staff

· In-depth knowledge of the food industry, including current trends and best practices

· Previous experience in restaurant management or a similar role

· Familiarity with food handling procedures and safety regulations

· Knowledge of kitchen operations to coordinate with kitchen staff

· Bartending and serving skills to ensure quality drink preparation

Qualifications

· 3+ years of similar experience in fast paced upscale cocktail bar or restaurant role

· Service focused personality is essential and previous Food & Beverage leadership is required. Will be serving or bartending when required

· Extensive Front of House knowledge including financial, inventory and event planning.

· Computer literate with knowledge of Microsoft Office, Word, Google, and Internet based programs; proficiency using Micros will be considered an asset

· Must have flexible work schedule that meets the needs of the business, including days, nights and weekends. This is NOT a 9:00am to 5:00pm position

· Proven ability to build and maintain guest connections with all staff, vendors and guests.

· Results oriented, positive outlook, and ability to drive projects forward until completion

If you feel you have the experience and attributes described above, please forward your resume as we would love to meet you in person.

Job Type: Full-time

Pay: $70,000.00-$110,000.00 per year

Benefits:

• Casual dress
• Dental care
• Discounted or free food
• On-site parking
• Paid time off
• Store discount

Experience:

• Hospitality: 3 years (required)

Licence/Certification:

• Smart Serve (required)

Work Location: In person