Business Analyst

Job Description:

On behalf of our Healthcare Client, Affinity Healthcare Solutions is looking for a Business Analyst who will support the client in defining, documenting, and optimizing service requirements and operating models to inform procurement and service transformation initiatives.

Responsibilities:

Discovery and Current State Analysis

• Conduct interviews, workshops, and document reviews.

• Inventory and assess current services, tools, processes, and challenges.

• Review and identify gaps in current service delivery processes and dependencies across functions and service providers.

• Identify opportunities for standardization, integration, and service improvement.

Future State Design

• Define and document future state service models, identifying key roles, responsibilities, and service ownership.

• Develop service blueprints that describe customer interactions, touchpoints, and handoffs.

• Create high-level and detailed process maps (e.g. swimlane diagrams, RACI overlays).

• Define and document Service Level Requirements (SLRs), KPIs, and operational metrics.

• Support transition planning and service implementation roadmaps.

Requirements and Documentation Development

• Draft business and functional requirements through interviews, workshops, and data analysis.

• Develop procurement-ready documentation including:

o Scope of Services

o Service Descriptions

o Performance Requirements and Metrics

o Supplier Responsibilities and Interfaces; and

o Evaluation Criteria Inputs.

• Work collaboratively with IT, service management, and procurement resources to ensure alignment with current practices, policies, and compliance requirements.

• Align service expectations with contractual commitments and deliverables.

Validation and Handover

• Facilitate review and validation sessions with relevant teams and experts.

• Refine documentation based on input.

• Deliver a comprehensive Service Requirements Package for use in procurement.

• Conduct knowledge transfer to internal resources.

Governance and Executive Support

• Prepare governance and steering committee materials, including presentation decks, decision logs, and briefing notes.

• Draft and maintain meeting minutes, action logs, and supporting documentation for accountability tracking.

• Ensure consistency, accuracy, and clarity in materials presented to executive and joint governance forums.

• Support ongoing governance operations and documentation updates.

Business Case and Strategic Development

• Develop business cases and supporting analysis for service improvement or sourcing recommendations.

• Conduct cost-benefit, risk, and strategic alignment assessments.

• Support portfolio planning and prioritization through data-driven recommendations.

• Contribute to development of service strategies and long-term partnership models.

Reporting and Communication

• Weekly Status Reports summarizing progress, risks, and mitigation actions.

• Regular Meetings with Alliance Office leadership, procurement, and governance teams.

• Document Repository: All materials stored in an approved workspace (e.g., Teams, SharePoint).

Affinity Earn:

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About Affinity:

Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.

For more information on Affinity, please visit www.affinity-

Job Number: 12972