Support Services Manager

About Us
At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our residents.

About The Role
The Support Services Manager reports to the General Manager and/ or designate, and is responsible for the day to day operations of Food, Housekeeping and Laundry services to all persons served in the community.

Responsibilities
Include but not limited to;

• Engage and mobilize your team to achieve the purpose, goals, objective and key results of the organization.
• Be an engaged collaborative team player, developing and maintaining professional relationships that support and strengthen the organizational culture and purpose.
• Model the values and leadership behaviours of the organization and inspire others to do the same.
• Ensures compliance with all standard operating policies, procedures and other operational foundations required in the provision of Food Services, housekeeping and laundry services.
• Manages assigned budgets.
• Participates in the development of operational plans and goals for each department consistent with the community/ organization's mission and strategic plan.
• Gathers and tracks performance indicators and other surveys accurately; analyze and report to the management team as required.
• Develops action plans in consultation with General Manager and other stakeholders.
• Performs and/or delegates ordering, receiving and related procurement tasks ensuring compliant application of procedures and policies.
• Establishes and maintains inventory supply levels utilizing methods that minimize spoilage, loss and waste.
• Actively supports the recruitment and retention of all departments and monitors staffing levels.
• Involved in the performance management of staff according to established HR policies and procedures.
• Hires, disciplines, recommends and / or participates in the termination of staff according to established HR policies and procedures.
• Participates in developing, implementing and evaluating, orientation, training and education programs for assigned staff.
• Coordinates Food Services, Housekeeping and Laundry related in-services and annual educational opportunities for staff.
• Plans and delivers seasonal menus that are compliant with all related regulations, fit the resident's nutritional and therapeutic needs, and meets the facility and resident's expectations.
• Develops and / or adjusts standardized recipes to ensure consistent high quality production outcomes including preparation of industry standard, nutritional, textured requirements, quantity, portion sizes, and resident satisfaction.
• Coordinates regular department meetings and participates in community based meetings such as site leadership, Occupational Health & Safety, and others as required.
• Liaises with all departments in the planning and delivery of special events / meals and programs as required.
• Plans, directs and implements contingency plans in response to emergencies and / or challenges to or interruptions in services.
• Understands and participates in quality improvement.

• Maintains a safe environment for residents/family and staff, through:

• Accident prevention,

• Knowledge of emergency procedures and regulations, supplies and equipment,

• Appropriate utilization of infection control procedure.

• Perform all other duties as required.

Qualifications & Skills

• Graduation from a recognized program in Nutrition and Food Services Management.
• Member in good standing or eligibility for membership in the Canadian Society of Nutrition Management and/or Registered Dietician.
• Food Safe Level 1 mandatory; Level 2 an asset.
• A minimum of two years Support Services management and supervisory experience in a senior housing setting (Food Services, Housekeeping and Laundry).
• Experience managing unionized staff an asset.
• Current Serving It Right Certification mandatory.
• All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
• High standards for customer service, food safety, physical space & environmental cleanliness.
• Solid understanding of infection control protocol
• Maintaining a professional appearance.
• Ability to push, pull, stoop, crouch, lift and carry up to 50 lbs. Must be able to work with cleaners, detergents and other cleaning equipment.
• Ability to work independently with minimal supervision.
• Ability to operate related kitchen, housekeeping & laundry equipment
• Ability to read, write and speak English proficiently.
• Solid working knowledge of related office equipment and Windows based software including Word, Excel and Outlook.
• Ability to handle multiple tasks at one time.

West Coast Seniors Housing Management

is an equal opportunity employer.