Loss Prevention Administrator

About Us

At Nova Mutual, we are shaping the future of mutual insurance in Ontario. Rooted in more than a century of community-minded service, we combine the strength of tradition with a forward-thinking approach, earning the trust of the members and communities we proudly serve.

We are guided not just by what we do, but why we do it. Our purpose is clear: to keep our promise - to protect our members and empower the partners who rely on us.

Guided by our purpose and our people, we're building a future where care, community, and creativity drive every decision. Our team is passionate about making a real difference, shaping solutions that reflect the values of mutuality and trust that have defined us for generations. Here, every role matters because every promise we keep helps build a stronger, more resilient Ontario.

If you're energized by impactful work and want to be part of a team shaping a trusted, modern mutual, you'll feel right at home with us.

The Opportunity

The
Loss Prevention Administrator
provides day-to-day administrative and operational assistance in coordinating, tracking and processing inspections to reduce claim frequency and severity, supporting the overall financial performance of Nova Mutual.

This position ensures that inspection requests are handled efficiently, reports are accurate and timely, and communication between Nova Mutual teams, field inspectors, and policy holders is smooth and professional. It requires strong organizational skills, professional phone etiquette, clear written and verbal communication skills, and the ability to work independently and collaboratively. This is a hybrid position, and the role holder would be required to work from our Jarvis office 2-3 times weekly.

Key Responsibilities

• Receive, review, and assign loss inspection requests to appropriate loss prevention inspectors
• Monitor the progress of inspection assignments to ensure timely completion and quality standards are met
• Collect, review and upload inspection reports, photos and supporting documents into company system (MIRA360 and CHRP)
• Send out Risk Improvement Reports on behalf of Nova and follow up on requirements
• Collaborate with underwriters, loss prevention inspectors, claims adjusters and policy holders on open cases as needed
• Assist in developing and implementing loss prevention process improvements
• Attend quarterly sessions with all departments present to continually enhance Loss Prevention

Qualifications

• Education in Insurance or a related field of study
• 1+ years of experience in insurance operations or inspection coordination with demonstrated knowledge of insurance or loss control processes
• Experience in scheduling and/or cold calling is considered an asset
• Demonstrated ability to prioritize effectively while managing multiple tasks
• Excellent written and verbal communication
• Strong interpersonal skills, with the ability to collaborate effectively across departments
• Demonstrated excellence in customer service
• Proficiency in Microsoft Office required
• Proficiency in software applications specific to the role is considered an asset- MIRA360, CHRP and Cognition+

Why Join Us?

• A supportive, inclusive, and mission-driven culture
• Competitive compensation and benefits package
• Professional development opportunities
• The chance to make a difference in a growing modern mutual

Ready to Make a Difference?

If this opportunity excites you, we'd love to hear from you. Apply today with your resume and cover letter outlining why you're a great fit for this role and for our mutual community.

Nova Mutual is an equal opportunity employer. Persons with disabilities requiring accommodation in the application process are to please reach out to us at

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