PT Housing Support Worker Contract

Come Build Hope and Homes with Us

Housing Support Worker – Part Time 18 Months Contract

Hamilton ON – The Oaks, Heartwood Apartments

Compensation: $21.25-$25.55

Closing Date for Applications: December 15, 2025.

Position Description: Reporting to the Program Supervisor, as the Housing Support Worker, you will work alongside residents who have experience with mental health and/or substance use to maintain housing stability. You will support individuals in developing and working through their personal service plans striving towards health, wellness and belonging. Promoting and demonstrating the vision, mission and values of Indwell within the workplace and community.

What matters to you? Being in a work culture that operates out of their core values of DIGNITY, LOVE and HOPE- embracing diversity, promoting equality and inclusion. A place that sees you as a LEADER contributing to your individuality to champion the vision of creating communities that TRANSFORM lives.

About Indwell: For over 50 years, founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are the fastest growing developer in Ontario creating affordable high quality efficient housing communities coupled with supportive programs to over 1,250 tenants to meet their needs of health, wellness, and belonging. To learn more, go to:

What our Tenants say:

"The welcoming you get when you walk through the doors, from tenants to staff. They're always checking on you." "Living at Indwell has been teaching me to do things and taught me how to get along with better people, be better people and trust people and let people do and say what they want." "An affordable rent. It's huge, it's huge. It means I can eat properly. And that affects my physical and mental health, so that is huge."

Hours of Work: Part time hours scheduled during the weekdays between Monday- Friday. 6 hour shifts 4 days a week.

What you will be doing:

• Providing direct and indirect support to individuals and tenant communities
• Promoting trust and positive rapport with tenants
• Supporting and advocating for tenants to connect with appropriate health, cultural and community supports
• Coming alongside individuals to achieve their goals, balancing support with tenant empowerment and independence
• Reinforcing individuals' spirituality, culture, life skills and social and community skills
• Planning and facilitating access to social, cultural, recreational and health promotion programs in coordination with the interdisciplinary team
• Supporting volunteers

Landlord responsibilities

• Rent collection and arrears tracking
• Understanding and issuing LTB notices in consultation with your Supervisor
• Participating in intake meetings and coordinating move-in and move-out procedures
• Co-ordination of Pest Management and Facilities related maintenance
• Maintaining a safe and healthy environment

What you will bring:

• Strong communication, listening, interview and assessment skills, as well as critical thinking and problem-solving abilities
• Demonstrated ongoing learning and experience around supporting diverse individuals and communities (i.e. cultural safety, anti-racist and anti-oppressive practice, etc.)
• Ability to work collaboratively within teams and with community social service agencies and partners
• Written, verbal, time management and organizational skills
• A client centered approach, using trauma-informed strategies to support residents
• A warm, sensitive and caring approach with a genuine interest in supporting a diverse population of people living with mental illness
• Effective crisis intervention and conflict management skills
• Ability to work independently, be flexible, organized, responsible and take initiative
• Ability to work as part of a team and contribute to the overall vision of the Program
• A knowledge of local community resources and support systems and landlord-tenant relations is beneficial

We want you to thrive:

• Vacation: 4% with 2% for HEAL time (sick and personal appointments) accumulated on each pay period
• Employee Assistance Program- primary care and professional consulting services
• New Staff Orientation Days
• Professional and Personal Development- annual Leadership Conference (themed with guest speaker) + Spiritual Ranch Retreat (reflection and recharge with various outdoor activities). Cliffs Strengths Finder Assessment facilitated by People Developer for mentoring opportunities, Lunch and Learn Webinars, Indigenous Cultural Competency and 2SLGBTQ Awareness. Non-Violent Crisis Intervention (NVCI), First Aid/CPR/Naloxone, Therapeutic Relationships and Applied Suicide Intervention (ASIST)
• Social Events: Indwell's Hope and Homes Banquet yearly to celebrate the important work we do + team gatherings

As Indwell works to support diverse tenant populations, we are seeking to create a diverse work culture that closely matches the diversity of our communities with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives. Our supports, services and employment are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity. And we especially invite applications from Black, Indigenous peoples, members of racialized communities and intersectionalities. Indwell's leadership are motivated by the example of Jesus Christ as reflected in Indwell's statement of faith.

Inspired to JOIN OUR TEAM, we invite you…

To APPLY: Please forward your cover letter and resume to our website: We thank all for your interest; however, only those applicants that are being considered will be notified.

Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.

Accommodation will be provided to applicants who make their needs known in advance for the duration of the hiring process as required under Indwell's Employment policy.