Infrastructure Analyst, Senior

Buckland is looking for an Infrastructure Analyst, Senior
What you'll be doing
This position is responsible for the smooth operation of Buckland's IT Infrastructure. This includes design, implementation, analysis, research, and problem solving of Infrastructure systems. Senior Infrastructure Analyst will be researching new technologies and staying up to date in technical knowledge.
 
What we can offer you

Competitive salary, benefits package, and matching retirement plan
Compensation range: $90,000–125,000 annually (subject to experience)]
A friendly, collaborative work environment
Opportunities for professional development & ongoing learning
A chance to be part of a growing organization
Remote work arrangement available for applicants who are not local to a Buckland office.

You will be responsible for

Following best practices to produce industry standard documentation including policies, standards, and procedures, project plans, status reports, and training material.
Architecture the design, implementation, maintenance, automation, and optimization of all IT Infrastructure tools.
Analyzing and helping to resolve;

Client and server-based issues
Bug fixing and repatching
Support server operating systems.
Escalated IT Helpdesk tickets.

Ensure change management is followed during software and hardware upgrades
Fulfil requests to ensure hardware, software and network are available 98+% of the time on a 24/7 basis, excluding scheduled downtime.
Identify (internal/ external) gaps and recommend changes improving stability and reducing cyber security attacks and other inherent risks.
Work with Cyber Security and Services and Support staff to ensure best practices.
Above average written and verbal communication skills.
Showcase your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook.
Foster a fast-paced culture leading by example in terms of accountability and continuous improvement within the team.
Effectively prioritize and manage the team multiple and personal tasks to meet KPI's and deadlines.
To provide the highest level of customer service by leading and mentoring, fostering a positive and productive work environment and resolving escalated issues as needed.

What we need from you

Computer Science degree or diploma or equivalent education and work experience.
5-7+ years' experience with servers, databases and operating systems including Windows Server 2012/2016/+, Microsoft Exchange 2010/2016/+, SQL Server.
Hands-on experience with VMWare vSphere 5 & VMWare Horizon View (VCP and VCAP certifications an asset).
Microsoft 365 and Azure experience is an asset.
Experience in any of the following;

Exchange Server, Microsoft technologies, project implementation,
EDI, and Business Re-Engineering,
VOIP and PBX telephone system troubleshooting and maintenance.
Cloud Infrastructure
Microsoft Exchange and MS technologies
Windows server environment and the accompanying enterprise applications, Active Directory, IIS, file servers, etc.
Microsoft SQL Server
Desktop support for PC environment supporting Windows 10 and Microsoft Office suite
Networking involving multiple platforms, Cisco/Nortel/HP/Dell/other vendors
Switching, Routing, WAN and Remote Access an asset.

Working technical knowledge of;

TCP/IP
SSH & SSL/TLS
RADIUS
802.1x
IPSEC
Wi-Fi

Excellent problem solving and decision- making skills.
Strong verbal and written communication skills.
Must be legally eligible to work for the Company at all times.
Valid Passport ability to occasionally travel if required to other offices locations in CAD/USA/MEX.

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