Microsoft Dynamics 365 Training Specialist

Candidates MUST be authorized to work in Canada / hold a valid work visa. CCI does not sponsor work visas.

Scope

• Support sandbox data preparation and environment setup for training and testing purposes within Microsoft Dynamics 365 CE and F&O.
• Create role-based test case data, assignments and simulation scripts that align with business processes and test scenarios.
• Structure and maintain a SharePoint-based knowledge repository, including subpages, metadata, web parts, and layout.
• Develop technical documentation, assignment steps, and knowledge articles from system test cases, workflows, or process maps.
• Apply inclusive, plain language, user-centered design standards to all structured documentation and SharePoint content.
• Coordinate with training designers, developers, and project team members to ensure readiness of sandbox environments and digital assets.

Must have: (Mandatory)

• Experience working in Microsoft Dynamics 365 CE and/or Finance & Operations (F&O) environments (or related CRM systems)
  particularly in a testing, data configuration, or sandbox context (e.g., managing user roles, creating records, validating workflows).
• Experience with SharePoint teams sites for organizing, structuring and publishing digital content
  —such as building subpages, creating web parts and managing access and layout of knowledge repositories or internal learning portals.
• Strong practical knowledge
  of creating and manipulating system data to support scenarios such as
  training simulations or testing use cases
• Technology environment
• Microsoft Dynamics CRM: 8+
• Microsoft Dynamics NAV: 2013
• Microsoft Dynamics NAV Server
• Microsoft Dynamics NAV Client
• TIBCO Scribe
• TIBCO Scribe Adapter for Microsoft Dynamics CRM
• TIBCO Scribe Adapter for Microsoft NAV
• TIBCO Scribe Console
• TIBCO Scribe Workbench
• .NET o SQL Server 2014

Assignment Deliverables

• Assignment/test case scripts aligned to training objectives and sandbox role scenarios
• SharePoint knowledge base site with structured content, metadata, and web part layout
• Sandbox configuration guides and data entry protocols by user role
• Documentation and crosswalks mapping DevOps test cases to training use scenarios
• Content packages and structured folders with SharePoint-published knowledge objects
• Recorded walkthroughs or annotated guides for handover to internal teams

Skills

Experience and Skillset Requirements

Mandatory Requirements

• Experience working in Microsoft Dynamics 365 CE and/or Finance & Operations (F&O) environments (or related CRM systems)
  particularly in a testing, data configuration, or sandbox context (e.g., managing user roles, creating records, validating workflows).
• Experience with SharePoint teams sites for organizing, structuring and publishing digital content
  —such as building subpages, creating web parts and managing access and layout of knowledge repositories or internal learning portals.
• Strong practical knowledge
  of creating and manipulating system data to support scenarios such as
  training simulations or testing use cases
• Familiarity with documenting and organizing technical information, user guides, or system content that supports end-user learning—whether through task documentation, assignment instructions, or repository entries.
• Detail-oriented with a structured approach to system task breakdowns and assignment creation, including the ability to align sandbox data to intended learning or testing outcomes.

Desired Skills and Experience

• Hands-on experience using Microsoft Dynamics CE and/or F&O environments, with a focus on test data entry, role simulation, and system validation
• Demonstrated ability to interpret and transform technical documentation, business processes, and system workflows into structured training-aligned content
• Proficiency in SharePoint Online site creation, page structuring, and web part configuration for training content delivery
• Strong analytical skills for designing, reviewing, and preparing assignment data and testing logic
• Knowledge of content tagging, organization, and user navigation best practices in internal learning repositories
• Familiarity with plain language and AODA accessibility standards for digital and written content

Qualifications

• Bachelor's degree in Computer Science (or related field)