Analyst, Practice Ready Ontario

About Touchstone Institute

Touchstone Institute is a non-profit corporation governed by a Board of Directors and receives financial support from the Government of Ontario, in addition to generating revenue through direct business to business contracts seeking competency assessment and learning solution services. 

It's the largest assessment centre of its kind in Canada, providing professional competency assessment and learning programs to support the delivery of high-quality health care. Touchstone Institute works closely with physicians, nurses and other healthcare providers who provide subject matter expertise to assess and improve the level of competency across individual practice.

Touchstone Institute has become an integral part of the commitment to internationally trained health professionals seeking entry into training and practice in Ontario and has expanded to provide assessment, certification, and quality assurance programs for practitioners across Canada.

About Practice Ready Ontario (PRO)  

Practice Ready Ontario (PRO) is a workplace assessment program that helps internationally trained family physicians who have completed postgraduate training and independent practice in family medicine or as a general practitioner outside Canada, a fast-tracked pathway to begin working in Ontario. Funded by the Government of Ontario, Touchstone Institute works closely with the College of Physicians and Surgeons of Ontario, the Medical Council of Canada, and others to administer the PRO program. 

Position Description  

Reporting to the Director, Strategic Program Implementation, the PRO Analyst will play a key role in the design and development of the Practice Ready Ontario (PRO) program. This role will provide analytical support for the implementation of various projects within the PRO program with a focus on: 

• Program enhancement design and implementation
• Process redesign and operational efficiency
• Technology and AI adoption and optimization
• Data analytics, reporting and performance measurement

In addition to the accountabilities outlined below, the Analyst may be assigned to other high priority activities, opportunities, risks or resource gaps that require dedicated support.

Key Accountabilities  

Program Design & Implementation

• Conduct analysis, research and evaluate options to support PRO expansions (e.g., development of new pathways, eligibility criteria, assessment delivery models)
• Collaborate with Subject Matter Experts, Clinical Leads, internal teams and other stakeholders to design pathways and document detailed requirements 
• Develop recommendations, presentations and other meeting materials for committee meetings with external partners (Ministry of Health, Ontario Health and CPSO)
• Support planning and implementation for PRO enhancement initiatives: develop project plans / workback schedules, monitor key milestones and risks, and provide status updates 

Process Redesign & Operational Efficiency

• Conduct current state analysis and evaluate business processes to identify inefficiencies and areas for improvement (e.g., candidate screening, site recruitments, payments)  
• Gather data and requirements from key policies and stakeholders to inform process design 
• Leverage the use of technology and automation to optimize business processes and performance  
• Lead the development of process design, documentation and change management/communication to key stakeholders
• Draft and revise internal policies to ensure they are relevant and compliant with legal requirements and organization objectives 
• Work across the organization to ensure effective implementation of operational policies, processes and workflows. 
  

Technology and AI Adoption and Optimization

Collaborate with Touchstone's IT team to:

• Gather and translate business needs into clear technical and process requirements for system improvements and new tools
• Assess current technologies and workflows to identify gaps, inefficiencies, and opportunities for optimization
• Document business processes, requirements, and user stories to support effective solution design and delivery
• Participate in user acceptance testing of technology solutions
• Monitor post implementation performance, gather feedback, and recommend refinements to improve system usability and effectiveness

Data Analytics, Reporting and Performance Measurement

• Gather requirements for PRO Program Dashboard including the development of a reporting framework and key performance indicators (KPI) 
• Develop, track and evaluate KPI to measure operational performance, processes and plan internal team capacity
• Collect and analyze complex data from multiple sources on PRO program to identify trends, patterns, and correlations relevant to program delivery
• Prepare comprehensive reports and presentations for senior management, summarizing key findings, trends, and recommendations

Position Requirements  

• Analytical, strategic thinker with a passion for healthcare systems innovation
• Well-developed critical thinking skills to identify key issues and propose options for program enhancements and operational efficiencies
• Understanding of the respective roles of all the key organizations (e.g., regulatory bodies, provincial Ministries, professional associations, etc.) is a nice to have
• Experience gathering and documenting business requirements, mapping processes, and supporting technology enabled improvements.
• Familiarity with change management principles, including engagement, communication planning, and user adoption support.
• Advanced written communication skills, with the ability to write clearly and informatively
• Ability to evaluate and support implementation of technology solutions in collaboration with IT partners.

Qualifications   

• Bachelor's degree in business administration, public policy, healthcare management or related field.
• 3+ years of experience in analysis, process redesign, or policy-driven roles —preferably in healthcare or public sector.
• Strong analytical skills and proficient in gathering business requirements.
• Excellent communication and presentation skills, with the ability to convey complex information to diverse audiences.
• Proven project management and organizational skills.

What We Offer

• A hybrid, collaborative, and team-oriented work environment
• Comprehensive employer-paid health and dental benefits and a health spending account
• 3 weeks' vacation to start, plus additional personal days
• Staff appreciation events
• Extended office closure during the holidays

Notes for Candidates

• There are 2 existing vacancies for this role. 
• Touchstone Institute does not use artificial intelligence (AI) tools as part of the applicant screening process. Applications will be reviewed by members of our recruitment and hiring teams to ensure a fair and thorough assessment.
  
• The salary range considers many factors including, but not limited to experience, education, and training, etc. It is not typical for the salary to be offered near the top of the range, it is dependent on numerous factors. 
• Touchstone Institute is dedicated to employment equity and fostering a diverse work environment. We encourage applications from Indigenous Peoples, racialized persons, persons with disabilities, and other equity-seeking groups. We believe that a diverse team is essential to understanding and serving the evolving needs of the healthcare sector. 
  

We follow a hybrid work model with two designated in-office days: Tuesdays and Wednesdays.
Successful candidates must be available to work on-site during these days at 145 Wellington St W Suite 600, Toronto, ON M5J 1H8. 

All applications should be submitted through our application tracking system via Bamboo:

Application closing date February 1, 2026. 

Touchstone Institute is an equal-opportunity employer that is committed to fostering a diverse work environment and exercises accessible employment practices. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act (AODA) and Touchstone Institute's policies, a request for accommodation will be accepted in all aspects of our hiring process.  If you anticipate needing any type of accommodation during the recruitment process, please email in advance of your appointment.