IT Technician

1 week ago

Grande Cache, Canada Five Hills Canada Limited Full time

Job Summary

The IT Technician – Mine Site is responsible for providing on-site IT and communications support for mine operations. This role includes installation, maintenance, and troubleshooting of IT systems, Starlink satellite internet, and CCTV/camera systems across offices and mine site facilities. The technician ensures reliable connectivity, system uptime, and secure operations in a remote and safety-critical environment.

Key ResponsibilitiesIT & User Support

  • Provide on-site technical support for office and mine site personnel
  • Install, configure, and maintain desktops, laptops, printers, and peripherals
  • Troubleshoot hardware, software, and operating system issues
  • Manage user accounts, access rights, and permissions
  • Support Microsoft 365, email, and collaboration tools

Network & Connectivity

  • Install, configure, and maintain LAN/WAN and Wi-Fi networks
  • Set up and support Starlink satellite internet systems, including dish installation, alignment, testing, and troubleshooting
  • Monitor network performance and resolve connectivity issues
  • Assist with structured cabling, switches, routers, and access points

CCTV & Security Systems

  • Install, configure, and maintain CCTV and IP camera systems for offices and mine site areas
  • Configure NVRs/DVRs, storage, and remote access
  • Perform routine checks to ensure cameras are operational and aligned
  • Troubleshoot camera, power, and network-related issues

Systems Maintenance & Documentation

  • Perform regular system maintenance, updates, and backups
  • Maintain accurate documentation of network diagrams, camera layouts, and IT assets
  • Log and track incidents, service requests, and resolutions

Safety & Compliance

  • Work in compliance with mine site safety standards and procedures
  • Conduct work in accordance with WHS/OHS and environmental policies
  • Participate in site inductions and safety meetings

Required Skills & Qualifications

  • Qualification in IT, networking, or a related field (or equivalent experience)
  • Experience providing IT support in remote, industrial, or mine site environments
  • Hands-on experience with Starlink or satellite communication systems
  • Experience installing and maintaining CCTV/IP camera systems
  • Solid knowledge of Windows operating systems and basic networking
  • Strong troubleshooting and problem-solving skills
  • Ability to work independently in remote locations

Preferred Qualifications

  • IT certifications (CompTIA A+, Network+, Microsoft, or similar)
  • Experience with mining or heavy industry environments
  • Cabling or security system certifications
  • Valid driver's license

Job Types: Full-time, Permanent

Pay: $50,000.00-$70,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Housing allowance
  • Life insurance
  • On-site parking
  • Paid time off
  • Relocation assistance
  • RRSP match
  • Vision care

Work Location: In person

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