Service Barrie Customer Systems Data Analyst

Posting Number: TC-25-41

Job Type: Temporary Full-time, up to 17 Months, Union

Salary Range: $63,991.20 to $76,694.80 per year

Location: Barrie, ON - Hybrid (see below for more details)

Posted: Monday, November 17, 2025

Application Deadline:Monday, December 1, 2025 at 11:59 pm

The Opportunity

Access Barrie combines customer service, marketing and communications, transit and parking, and information technology. This strategic portfolio reflects the importance and need for the City to easily and efficiently connect the people who live and work in Barrie to the people, places, services and information that matters to them. The Marketing and Communications Branch's work involves creating communications plans that determine the most appropriate way to deliver messages that includes clear, concise content that can be easily understood by targeted audiences (including internal, public, media, etc.). Primary Communications responsibilities include: providing leadership on the development and implementation of communications programs, community engagement, managing critical communications issues, managing the use of the InSite, , social media and digital communications. Conducting all aspects of media relations, including the preparation of media releases, advisories, advertising, and media monitoring. Marketing involves managing the corporate brand identity including paid advertising (radio, print, digital), design and web work. Provide multimedia and graphic design support including the development of promotional materials (posters, ads, brochures, videos, graphics etc.) and staff work to ensure the integrity of the corporate brand is maintained in all corporate materials produced.

Under the general guidance and direction of the Supervisor of Customer Systems, the Service Barrie Customer Systems Data Analyst position is responsible for supporting the development, implementation and maintenance of knowledge management solutions to support the delivery of services offered through Service Barrie. Specifically, this position assists in acquiring, documenting, and maintaining corporate information and processes for the inclusion and use within the Citizen Experience Management (CEM) system and other applicable databases/applications. In addition, this position assists the Supervisor of Customer Systems with onboarding and training staff in Service Barrie systems use, assists with various research, extracting data from the CEM and other system applications, and preparing reports for the Supervisor of Customer Systems and Manager of Customer Service to support overall operations of Service Barrie. Overall, this position plays an integral role in maintaining the knowledge base and CEM to optimize use and to support the efficient, centralized, consistent delivery of customer service for the wide range of City services, procedures, practices, policies, and programs.

Our Culture and Qualifications of the Job

Corporate Culture: Your workplace values align with our corporate values of Strive, Share and Care and you want to join us in providing exceptional services and programs to build a prosperous, growing and sustainable community.

Equally important to what we do is how we do it - your actions reflect our core accountabilities of Personal Awareness, Teamwork and Collaboration, Respect and Inclusion, Innovation, and Service Excellence, which define how we work together to succeed.

Education (degree/diploma/certifications)

• Three (3) year College Diploma in Public Management, Information Systems or related discipline

Don't meet the education credentials as outlined above but have years of directly related experience? Please see the City's Education Equivalency Policy to determine if you may qualify for equivalency. Further information is available at

• Position Equivalency Code: B

Experience

• Four (4) years of experience performing duties related to the major responsibilities of the position
• Demonstrated experience in a customer service role within an office and/or government work environment
• Demonstrated experience maintaining information/knowledge systems

Knowledge/Skill/Ability

• General knowledge of the following principles and standards: the City of Barrie's services, procedures, practices and programs
• Working knowledge of the following principles and standards: customer service delivery standards and techniques; municipal, regional, provincial and federal government services and programs; call centre technology, including Citizen Experience Management (CEM) or Customer Relationship Management (CRM) systems and reporting software such as Power BI
• Demonstrated ability to:
• deal with difficult customers and individuals, diffuse emotionally-charged situations and resolve customer issues in a diplomatic and professional manner
• Advanced skills include: Analytical; Attention to Detail; Collaboration; Customer Service; Initiative; Organizational; Presentation; Prioritization; Problem Solving; Process Mapping; Report-writing; Time Management; Troubleshooting; Written Communication
• Advanced computer literacy using the following systems and software: Computer literacy utilizing knowledge management/customer relationship management software, computerized maintenance management systems software, registration software, financial software, reporting software and other related software applicable to City services and programs
• Availability to accommodate deadlines or peak period workloads that may extend beyond designated normal workday hours or normal hours per week

Conditions of Employment

• Insert items Listed under Conditions of Employment Section from Job Description

• Satisfactory Criminal Record Check*

• Please note that this is a requirement of the position for any new employees to the City of Barrie in accordance with the Police Record Check Policy. Existing employees who have met this criteria will be exempt from this requirement.

Other Important Information

Location: City Hall, 70 Collier Street, Barrie, Ontario*

• Please note that the City has a Hybrid Work Program Procedure that may allow a hybrid work arrangement for employees who meet the eligibility requirements.

Hours: The normal hours of work are 35 hours per week in accordance with the Collective Agreement.

Wage: This position is within the CUPE Local 2380 Bargaining Unit with the following pay level and 2025 pay range:

• • Pay Level: Level 6
• Yearly Salary: $63,991.20 to $76,694.80
• Hourly Pay Rate: $35.16 to $42.14

What We Offer: This position includes extended health and dental benefits, optional enrollment in the OMERS Primary pension plan, prorated paid sick time based on the expected duration of employment, and prorated vacation time based on calendar year and in accordance with the Employment Standards Act, access to the Employee and Family Assistance Program (EFAP), discounted rates for City Fitness Memberships and Transit Passes, and access to the Perkopolis Perks program, which provides exclusive access to discounts on a wide range of products and services available to all City employees.

How to Apply: Click the 'Apply Now' button at the top and/or bottom of the job posting to start the application process. Please note that emailed applications will not be considered.

Why Barrie?

The City of Barrie is a vibrant, progressive, and growing community with deep connections to our heritage, to nature and to the opportunities surrounding us.

Our community values quality of life; the ability to play year-round with 300 hectares of park space, our beautiful waterfront, our lively downtown core and the nearby hills, wetlands, and forests. We also value connections; to our neighbours and the community, to our road and rail network, and to the opportunity Barrie provides to enjoy life.

Everything Barrie has to offer, from the water we drink to the roads we travel on, has one thing in common - municipal workers. Joining a municipality is one of the most rewarding, engaging, and exciting careers you could choose. It is a career you can take pride in knowing that every day you make a positive impact on an entire community. We are one team, with one goal and we all work together to continue making our community great.

The City of Barrie is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness and welcomes applications from qualified individuals of diverse backgrounds. We are committed to providing barrier-free and accessible employment practices and we will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. If contacted for an employment opportunity, please advise if you require Code-protected accommodation and we will work with you to meet your needs.

The job posting has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position. It may not contain a comprehensive inventory of all duties and responsibilities required of employees to do this job. For full position details, please request a copy of the job description by emailing