Caseworker

The office of Jake Sawatzky, Member of Parliament for New Westminster – Burnaby – Maillardville is currently seeking a qualified candidate to fill the Caseworker position.

About the role:

In this position, you'll engage directly with constituents and liaise with various federal departments to address a broad spectrum of federal issues, ensuring each case is handled with discretion and care. The role also involves maintaining organized systems for tracking and documenting cases, assisting with special initiatives, and supporting the overall efficiency of the constituency office. If you're someone who thrives in a dynamic environment, enjoys helping others, stays organized, and is driven by a commitment to continuously improve, we encourage you to apply.

Primary responsibilities:

• Maintain the case management structure including file management and prioritization; 
• Advocate for constituents in need of support from federal government programs, primarily involving IRCC, Service Canada, and CRA cases; 
• Understand current guidelines, legislation, and services offered by federal government programs, training will be provided when needed;
• Establish relationships with key contact points to resolve matters quickly and effectively; 
• Assist with the office and administrative tasks such as media presence, community events, processing mail and email etc.; 
• Attend events and meetings with or on behalf of the Member of Parliament and staff. 

Top reasons to apply:

Working in the office of Member of Parliament Jake Sawatzky means contributing to meaningful change, engaging directly with constituents, and supporting initiatives that matter. If you're passionate about helping others, thrive in a fast-paced environment, and want to be part of a team that values innovation and empathy, we'd love to hear from you.

Salary: Commensurate with experience and education. 

Start date: As soon as possible. 

Education: 

• Post-secondary education from a recognized institution in political science, business administration or a related field or an acceptable combination of education, training, and experience; 

Experiences:  

• Experience (one to five years) of casework management; 
• Experience (one to five years) in a client service industry;
• Experience providing administrative or front-desk support in an office or similar setting;
• Experience in managing multiple, simultaneous activities or events in a fast-paced and fluid environment; 
• Experience prioritizing and maintaining relationships with multiple clients by exhibiting strong attention to detail, adaptability, and analytical skills; 
• Proficiency in Microsoft Office, including but not limited to Word, Excel, PowerPoint and Outlook;
• Experience working with autonomy and professionalism. 

Assets: 

• Superior verbal and written communication skills in English;
• Experience working with a Member of Parliament or a political office.

Members of Parliament are individual employers who are responsible for recruiting, hiring and managing the employees who help them carry out their parliamentary duties. Terms and conditions of employment vary from one MP's office to another.

If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at [email protected].

We thank all candidates for their application. Only selected candidates will be contacted for next steps.

This posting will remain advertised until all business requirements are met. Applicants who meet the qualifications may be contacted for further assessment at any time.