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Club Operations Coordinator

3 weeks ago


Toronto ON MH M, Canada Yorkville Sports Medicine Full time

Responsibilities

Member Experience & Café

  • Greet members and create a positive atmosphere
  • Make cafe drinks
  • Assist new members with trials, sign-ups, onboarding
  • Handle administration though our laptop and use check-ins, account questions, and support.

Sales & Revenue

  • Respond to all inquiries(DMs, emails, texts)
  • Track and log trials, sales, freezes, and cancellations
  • Promote club programs (classes, private training, challenges)
  • Recommend add-ons (gloves, wraps, smoothies, coffee, upgrades)

Operations

  • Maintain facility standards and complete daily checklists
  • Request repairs and communicate issues within 24 hours
  • Support community events, specialty classes, and club activations
  • Assist with café operations as needed

Growth Path:

  • Phase I — Onboarding (3 Months)
  • Phase II — Sales & Retention Leadership (6–12 Months)
  • Phase III — Operations & Team Leadership

Advancement requires consistent performance across KPIs for 3 consecutive months. Bonuses paid when monthly targets are achieved.

What We're Looking For

  • Strong communicator with a friendly and professional attitude

  • Organized and reliable

  • Comfortable with sales (training provided)

  • Ability to thrive in a high-energy environment

  • Interest in fitness, community, and personal growth

  • Long-term mindset (1 year+ commitment preferred)

What We Provide

  • Full marketing support to ensure steady lead flow

  • Weekly coaching & development

  • Clear roadmap for advancement

  • Fun, team-centered environment

How to Apply

Send your resume + a short message explaining why you're a good fit to:

OR

Drop it off in person at the front desk.

Job Types: Full-time, Part-time

Pay: $21.00-$27.00 per hour

Work Location: In person