Senior Manager, Technology Services

Req Id: 427322

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences. 
 

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play. 
 

Join us. You belong at Bell. 

Become an integral part of our Customer Experience team, where you will be at the forefront of shaping our customer journeys. You will build on Bell's Strategic Imperative to Champion Customer Experience and reinforce our commitment to put the customer first in everything we do. Design innovative, customer-centric processes, policies, products and services, while upholding our Customer-First Commitments to make it easier for customers to do business with Bell. 

As part of our team, you will be at the heart of our customer experiences.

Summary

As Senior Advisor, Technology Services & Strategy, you will play a critical role in defining and driving our technology vision through leadership of the following functions:

Key Responsibilities

Strategic Planning

Support bi-annual strategic planning cycles and deep dives, with outputs for C-suite leadersEnable cross-functional development, execution and optimization of Bell's Technology Services team strategyEstablish and expand AI-focused practices and solutions across teams.Creation, management and tracking of strategic programs and development of executive level communicationsPrepare presentations for internal strategy reviews, as well as to support communications and organizational events

Stakeholder Management  

Assist with planning and carrying out SVP & EVP weekly team meetingsWork with senior management, business leaders, and stakeholders to align on strategic goals

Transformation programs

Facilitate the planning and implementation of Centres of Excellence (CoEs).Develop and support the implementation of change management plans and activities What will you bring? Growth Mindset: You believe in continuous learning, improvement, and adaptability. You embrace challenges and view setbacks as opportunities for growthTechnology Expertise: Demonstrate a strong understanding of and willingness to learn about digital technologies and platforms, with experience in Salesforce, ServiceNow, Google, and/or AI preferred.Customer Focus: You are passionate about delivering exceptional customer experiences.Problem-Solving: You excel at solving complex problems, crafting compelling narratives, and finding efficient automated solutions.Strong Communication: You possess excellent written and verbal communication skills, with a meticulous attention to detail and ability to drive consensus on proposed solutions.Analytical Mindset: You thrive on identifying areas for improvement, possess strong analytical skills, and are comfortable working with large datasets.Adaptability: You embrace ambiguity and can confidently present recommendations for next steps.Organization & Time Management: You are highly organized, adept at prioritizing tasks, managing multiple projects, and meeting deadlines with accuracy. Critical Qualifications Bachelor's degree in Business administration, Engineering, Finance, Information Technology, or a related field.5+ years of experience in a role related to business strategy, strategic planning, or management consulting.Strong analytical skills; able to turn data into insightsExcellent communication, presentation, and interpersonal abilitiesSkilled in project and change management, ideally for large transformationsCreative leader with strong organizational skillsCapable of coordinating inter-connected deliverablesEffective team player at all organization levelsBilingual (English/French) is a plus

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Job Location: Canada : Ontario : Toronto
Canada : Nova Scotia : Halifax
Canada : Ontario : Mississauga
Canada : Quebec : Montreal 

Work Arrangement: Hybrid

Application Deadline: 01/04/2026

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. 

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or  to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.

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