Sr. Manager Business Systems and Program Manager

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you'll be doing

Reporting into Director, Marketing Data Strategy / Sr. Director, Marketing Analytics & Reporting, the Sr. Manager Business Systems and Program Manager will be responsible for provide end-to-end support for the delivery of multiple marketing data programs. You will collaborate closely with program business leads and subjective matter experts to formulate program scope, objectives, program deliverables, and lead the validation of business requirements, testing and deployment plans. The role will be expected to manage, plan and prioritize delivery of multiple concurrent programs with interdependencies, and ensure the dependencies, sequence of delivery and risks are adequately documented and socialized with Project Managers, business leads , technology partners and other stakeholders. You will work with program management office to ensure project artifacts and administrative tasks are performed in accordance with established guidelines.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

• Understanding and Documenting Requirements - Work closely with business partners to gather complex business requirements, solution requirements and facilitate requirements discussions to ensure you meet project needs. Build strong relationships, lead discussions, listen and ask the right questions to ensure solutions meet requirements.
• Troubleshooting and Analytical Thinking - Play a proactive role in seeking for resolutions to issues and roadblocks along the program lifecycle. Ability to identify and ensure right stakeholders are engaged in conversations to resolve outstanding items. You ask the right questions to prove
• Accountability - Demonstrate strong time management and organizational skills with the ability to meet multiple deadlines in a high volume environment.

Who you are

• You demonstrate experience in: 3-5 years+ leading business analysis with focus on data and database-related projects. Exposure to projects related to database marketing, analytics, marketing campaigns, campaign execution, database design, ETL, would be an asset. Exposure to cloud-based platforms such as AWS, Azure, GCP, Databricks would be an asset. Experience with Sales Force Cloud suite, Adobe Experience Platform, Unica, and other marketing automation and CRM would be an asset.
• You understand that success is in the details. You notice things that others don't. You ask the right questions. Your critical thinking skills help to inform your decision making.
• You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

• Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

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- CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
- We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
- We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 33rd Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Agile Thinking, Business Requirements Analysis, Communication, Critical Thinking, Domain Knowledge, Operational Efficiency, Problem Solving, Process Design, Python (Programming Language), Technical Writing