Starbucks Lead

Spend your days surrounded by the beauty of Lake Simcoe. With opportunities across the Resort in both guest facing and behind the scenes roles, we have something for everyone.

Some of our guest facing opportunities include working on the Food and Beverage or Recreation and Leisure teams. Our Guest Services and Shuttle teams, or the FH Fine Food and Starbucks teams are also great opportunities to be in guest facing roles. During the summer months you could join the Marina or the Nest Golf Club.

If you are looking for a job that ensures the fundamental operations of our Resort run smoothly and typically work away from guests, our Culinary, Security, Maintenance, Landscaping, and Housekeeping teams would be a great fit for you.

Working at Friday Harbour is unlike anywhere else. Be a part of the action, contributing to this one-of-a-kind Resort.

Colleague Perks

• Complimentary golf (friends and family rates for your Guests)
• Complimentary use of recreational equipment (canoeing, kayaking, Fat Bikes, snowshoes, skates, etc.)
• Discounts at Friday Harbour retailers and restaurants
• Group medical and dental benefit coverage*
• Company matched pension plan and optional savings plans*
• Employee Assistance Program and free Headspace membership
• Exclusive Friday Harbour corporate partner discounts
• Training and development opportunities
• Colleague events and appreciation activities
• Privileges are subject to review and change.

Role Summary

The Starbucks Lead will assist the Starbucks leadership team in executing store operations during scheduled shifts.

Responsibilities

• Responsible on a scheduled basis for the opening and closing of the store and all related tasks
• Lead shift briefings and delegate tasks
• Greet guests as they arrive at the Starbucks outlet and inquire into their orders
• Provide quality beverages, whole bean, and food products consistently for all guests by adhering to Starbucks standard
• Effectively upsell premium drinks, pastries, and additional menu items to enhance the customer experience and increase average transaction value
• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the team
• Assist guests by presenting and explaining the coffee drink menu and answering questions
• Communicate information to Starbucks leadership so that the team can respond as necessary
• Assist with new Colleague training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
• Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to Colleagues on shift to ensure operational excellence and to improve partner performance
• Execute store operations during scheduled shifts
• Organize opening and closing duties as assigned
• Keep equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs
• Ensure that any complaints are resolved in a positive manner keeping guests happy and ensure recurring business
• Ensure that Starbucks merchandising and signing standards are followed
• Handle payment transactions in an efficient manner
• Conduct cash management including the distribution of monetary gratuities and counting cash floats
• Partake in weekly and monthly inventory tasks as assigned
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
• Adhere to all environmental policies and programs as required
• Other duties as assigned

Requirements

• Food Handlers Certification
• Previous experience in a retail or coffee shop environment
• Previous leadership experience an asset
• Cash handing experience required, including the use of point of sales systems
• Must possess excellent customer service skills
• Must be computer literate. Preferred candidate will have previous experience with point-of-sale software, Microsoft Word and Excel
• Strong verbal and written communication skills
• Detail-oriented and works with a high degree of accuracy
• Ability to multi-task in a fast-paced environment
• Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

Working Conditions

• Must be able to work flexible hours including evenings, weekends, and holidays
• Required to move, lift, carry, pull, and place objects weighing less than or equal to 25 pounds without assistance
• Stand, sit, or walk for an extended period or for an entire shift
• Reach overhead and below the knees, including bending, twisting, and pulling

Join our team and make every day feel like Friday.

• All candidates must be legally eligible to work in Canada. Friday Harbour is unable to assist candidates in obtaining Canadian work authorization.
• Friday Harbour is an equal opportunity employer committed to hiring a diverse workforce. Friday Harbour is also committed to providing accommodations for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. Please contact the Human Resources department with any accommodation requests.