Assistant Operations Manager
1 week ago
Job Skills / Requirements
We are seeking a detail-oriented and proactive Assistant Operations Manager to join our team. In this role, you will oversee day-to-day operations, ensure service excellence, and lead teams to deliver outstanding results for our clients in a fast-paced facility services environment.
Core ResponsibilitiesClient Relationship ManagementServe as the primary point of contact for assigned clients; manage escalations and service requests promptly.Conduct regular client check-ins (virtual and on-site) to review performance, KPIs, and upcoming needs.Prepare and present client reports, including service summaries, inspection findings, corrective actions, and trend analysis.Identify upsell and cross-sell opportunities and coordinate pricing and quotes.Maintain proactive communication cadence, including monthly review meetings and quarterly business reviews.Site Inspections & Quality AssuranceConduct scheduled and unannounced site inspections to ensure cleanliness standards, safety compliance, and SOP adherence.Utilize standardized audit tools to document findings, photos, and inspection scores.Issue corrective actions with defined timelines and follow up to ensure closure.Analyze trends and implement root-cause solutions to prevent recurring issues.Verify completion of work orders and special projects and sign off on quality prior to client acceptance.Team Leadership & People ManagementLead and support teams through effective scheduling, delegation, coaching, and performance management.Onboard and train staff on SOPs, safety procedures, chemicals, equipment usage, and customer service expectations.Conduct weekly team huddles to set goals, communicate standards, recognize achievements, and address concerns.Support timekeeping, vacation planning, and coverage for absences while maintaining service levels.Operations & Compliance AdministrationEnsure compliance with company policies, client contracts, and regulatory requirements, including WHMIS, OHS, PPE, and incident reporting.Maintain inventory controls for consumables and equipment and prevent stock shortages.Review and approve vendor and service tickets.Approve invoices and ensure accuracy and compliance with contracts.Planning & Budget SupportSupport monthly budget tracking, including labour hours, overtime, and material costs.Identify and flag variances to management.Assist with forecasting for seasonal demands and project-based work.Continuous Improvement & Special ProjectsPilot and implement process improvements to enhance efficiency and service quality.Support client-specific initiatives such as sustainability programs, waste reduction, and specialty cleaning services.Document lessons learned and help standardize best practices across operations.Qualifications & RequirementsMinimum 3+ years of experience in operations, facility management, or a related leadership role.Strong leadership and communication skills.Knowledge of WHMIS, OHS, and compliance standards.Ability to manage multiple priorities in a fast-paced environment.Strong organizational and problem-solving abilities.Valid driver's license.Post-secondary education in business, hospitality, or a related field is an asset.Additional Information / Benefits
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays
This job reports to the Management
This is a Full-Time position
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