Manager and Team Lead, Third Party Residential Underwriting

We are hiring a Manager and Team Lead, Third Party Residential Underwriting

Reporting To:

Assistant Vice President, Third Party Residential Underwriting

Full-Time/Part- Time:

Full time

Posting Date:

November 24, 2025

Closing Date:

December 5, 2025

Hours of Work:

8:30 a.m. – 5:00 p.m.

Grade:
Office Location:     

16.7
Toronto, ON

What we offer:

Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities
*Eligibility for benefits is dependent on the terms of employment

The Opportunity:
 
The Third Party Residential Underwriting Division, as a Division of First National Financial provides underwriting expertise and services on behalf of other financial institutions to the Canadian Mortgage Broker channel.
Reporting to the Assistant Vice President, Third Party Residential Underwriting, the Manager manages a team of Mortgage Underwriters, Associate Mortgage Underwriters, and Mortgage Funders in meeting the goals of the Third Party Residential Underwriting Division. Under their guidance and leadership, the team is responsible for the assessment of mortgage applications in making lending decisions in adherence with the established mortgage underwriting policies and guidelines. The team also has responsibility for reviewing required documentation for accuracy and completion and for closing and advancing funds on approved mortgage applications while maintaining a consistent focus on service excellence

How you will contribute:  

Establishes and maintains positive relationships with mortgage brokers to build loyalty to the Company
Maintains positive relationships with external partners such as mortgage insurers, appraisers, title insurance companies, and solicitors
Generates new business opportunities through existing referral sources to help achieve company sales targets
Makes lending decisions within established limits while ensuring adherence to policies and guidelines
Completes management reporting as required
Stays current with latest industry knowledge, competition, and market trends
Manages the capacity of the team through efficient delegation of work and careful monitoring of volumes within the workflow
Manages the performance of team members through ongoing feedback and coaching
Establishes performance and work standards
Recruits, interviews, hires, and on boards new employees as required
Provides coaching, training, support and development to team members
Leads team meetings
Conducts annual performance reviews
Adheres to policies/procedures to ensure AML requirements are met, when applicable

The experience you need:

Post-secondary education and/or equivalent work experience preferred
3-5 years previous mortgage underwriting experience required
2 or more years people management experience
Completion of Mortgage Agent Course and/or FSCO License an asset
Demonstrated ability to:

Analyze information and make confident decisions
Build client/customer relationships
Create a team environment
Give constructive feedback
Lead and motivate others
Set and communicate goals

People management skills- coaching, feedback, development of individuals and teams
Ability to build and maintain positive relationships
Strong aptitude for service excellence
Ability to manage and resolve conflict
Strong communication skills – both written and verbal
Strong analytical skills
Organizational and time management skills
Positive team player with desire and ability to mentor others
Effective problem solving and decision-making skills
Fully competent in working with basic pc software and working knowledge of the suite of Microsoft Office products
Ability to manage pressure in an environment of high volume processing with tight turnaround times

Working Environment and Physical Demands Analysis:

Office environment
Periods of high volume with tight timelines
Long periods of stationary position/sitting
Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
Long periods of time in viewing a computer screen
Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

Competitive Compensation
Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
Extensive training programs to set our employees up for success
Modern office environment conducive to collaboration
Supportive teamwork culture
Opportunities to give back to the communities and work through events focused on a variety of charities
Ongoing social events throughout the year

The team you'll join:
 
Founded in 1988, First National is one of Canada's largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada's largest commercial mortgage lender.
First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.
   
We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.
 
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.
 
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at should you need an accommodation at any point in the recruitment process.
 
#FNLOON

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