Human Resources Director

Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role:
You will serve as a Human Resources Director supporting the Fiserv Merchant Solutions organization. leaders from Mississauga with regular time in our Toronto office and responsibility for associates across multiple Canadian provinces and territories. You will collaborate with sales and support leaders to design and implement people strategies that enable business objectives, ensure compliance with local labor standards, and deliver consistent employee experiences across locations.

What you'll do:

• Act as a strategic partner to assigned business units, advising on organizational design, workforce planning, and talent priorities that align to business objectives.
• Manage employee relations matters end-to-end, conducting investigations, recommending resolutions, and ensuring consistent application of local labor standards.
• Coach leaders on performance management, conflict resolution, and change initiatives to improve team effectiveness and retention.
• Support recruitment and selection activities, partnering with hiring managers to define requirements, assess candidates, and ensure equitable hiring practices.
• Facilitate performance management cycles, including goal setting, development planning, and completion of reviews.
• Partner with HR Centers of Excellence, Legal, Risk, and Compensation to support policy updates, audits, compliance, salary reviews, and market benchmarking.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 8+ years of progressive HR experience, including 3+ years in a business partner or advisory capacity supporting multi-location or multi-province teams in Canada.
• 5+ years managing employee relations and ensuring compliance with Canadian federal and provincial employment laws, including Human Rights and Occupational Health and Safety requirements.
• 3+ years administering benefits programs, leave management, and vendor coordination, and supporting compensation processes and job evaluations.
• 3+ years using Workday or similar HRIS to manage HR processes, reporting, and data analysis.
• 3+ years coaching leaders on performance management, development planning, and change management initiatives.
• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• CPHR or CHRP/CHRL designation, or working toward one.
• Experience supporting sales or merchant-facing organizations and their people strategies.
• Master's degree in Human Resources, Organizational Development, Business Administration, or related field.
• Experience preparing executive-level reporting and presentations for C-suite and board audiences.
• MBA or advanced degree in business, analytics, or a related field.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires the use of a computer and audio equipment.

Travel:

• Approximately 50% travel off-site or to other office locations is expected.

Sponsorship:

• Applicants must be legally authorized to work in Canada to be considered for this position.  The company is not offering visa or work permit support.  Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers' extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance benefits begin the first of the month following hire date
• Educational assistance
• Paid leave options including Parental Bonding Leave

Salary Range:

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.