Service Advisor

Service Advisor

About the Job:

Hepson Equipment Inc.

Position: Service Advisor

Location: Brandon (Onsite)

Number of Positions: 1

Hours: Monday–Friday, 8:00 am–5:00 pm

Employment Type: Full-time

Eligibility: Must be legally entitled to work in Canada

YOU Matter to Us

Are you a highly organized, service-driven professional who thrives in a fast-paced environment? We're seeking a Service Advisor who's ready to jump in and help keep our service department running smoothly and efficiently.

This is a high-priority role, and we're moving quickly. If you're passionate about delivering outstanding customer service, enjoy problem-solving, and excel at coordinating people and processes, we want to hear from you.

About the Opportunity:

As a Service Advisor, you'll play a pivotal role as the bridge between our customers and service team—ensuring clear communication, seamless scheduling, and timely execution of service work. This hands-on position requires someone who thrives on staying organized, keeping things moving, and creating positive experiences at every touchpoint.

Bring your industry knowledge, attention to detail, and drive—and join a team that truly values your contributions from day one.

Why work for Hepson?

Our highly skilled employees strive to meet the constantly changing demands of agriculture and industry through dedication and knowledge of their products and a deep understanding of their customers' specific requirements. We also believe in the continuous training of our employees. We are committed to empowering and investing in our employees to build and maintain relationships with the communities and businesses we serve, which is why we offer competitive salaries across all positions.

What You'll Be Doing:

• Deliver exceptional customer service in person, over the phone, and via email.
• Serve as the communication hub between customers, the Service Manager, and technicians.
• Schedule and manage service appointments, ensuring timely follow-ups with both customers and suppliers.
• Work with OEM programs to follow service protocol.
• Providing technical support to customers and technicians.
• Open, track, and close service work orders accurately and efficiently.
• Provide estimates to customers and follow through with work order till completion.
• Collect payments and support the monitoring of accounts receivable.
• Assist with parts lookups and inventory coordination as needed.
• Maintain clear documentation and status updates on ongoing work.
• Support overall shop organization, including prioritizing technician assignments and responding to urgent needs.
• Step up with other duties as required to keep operations running smoothly.
• Ensure safe work environment.

What You Bring to the Table:

• Excellent communication skills—clear, professional, and solution-oriented.
• Highly organized, detail-focused, and capable of juggling multiple priorities.
• Strong computer skills, including scheduling software and inventory systems.
• Comfortable navigating parts libraries and service documentation.
• Industry knowledge of agricultural equipment is a strong asset.
• Journeyman ticket is a strong asset.
• A proactive mindset—self-motivated but collaborative.
• Dependable, respectful, and always focused on providing top-tier customer service.
• Valid driver's license required.
• Willingness to work scheduled weekends or evenings for on-call duties.
• Valid driver's license.

What We Offer:

• Competitive salary based on experience.
• Comprehensive benefits package, including health, dental, and vision.
• RRSP matching program.
• Ongoing training, development opportunities, and clear paths for career growth.
• A supportive, values-driven culture that prioritizes teamwork and community.

About Hepson Equipment Inc.

Hepson Equipment Inc. is a growing farm equipment dealership in Brandon, MB, for over 16 years, supplying the Manitoba agriculture market with premium farming equipment, parts and service for world-class brands such as Claas, Kubota, Salford, JCB, Penta and Agrifac. We are proud to carry a large selection of new and pre-owned inventory. We value the opportunity to create a long-term relationship with our customers, and we do that by giving our clients the best customer service available.

Ready to drive customer success on the farm?

Apply now and join HEPSON's Service team as our next Service Advisor

We embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their authentic selves to work. We are committed to supporting our diverse talent, clients and communities. We do not discriminate against applicants of any status or condition protected by federal, provincial/territorial or local law.

All applications will be reviewed; however, only those selected for an interview will be contacted.

About Reesink Canada Holdings:

Reesink Canada Holdings is a subsidiary of Royal Reesink, a Dutch company that started in 1786 as a blacksmith and has evolved into one of the largest equipment suppliers internationally.Canada is one of the main markets for Royal Reesink. We believe that both the agricultural and construction equipment market have big potential in Canada. That is why a Reesink Canada Holdings was founded as a dedicated entity for all Canadian activities.This provides an excellent match with Royal Reesink's growth strategy, which is based in part on growth with existing brands in new markets.Royal Reesink has been representing CLAAS for over 65 years in the Netherlands and also represents CLAAS, HORSCH and MACDON in Kazakhstan. There are significant similarities between Western Canadian agriculture and agriculture in Kazakhstan, and therefore synergies can be realised.