Customer Experience Lead
2 weeks ago
Requisition ID:
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
About the roleWhat you'll be doing…
Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank's core values and culture.
Is this role right for you? In this role you will:
- Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
- Build strong customer relationships and deliver excellent customer service
- Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
- Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
- Act as a change management lead by assisting with the implementation of new policies and procedures
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
- Excellent leadership skills, able to coach and develop your team
- Strong customer service skills
- Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
- Excellent communication skills
- Availability to work a flexible schedule
- Previous banking experience is a strong asset
- Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
What's in it for you?
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
- A rewarding career path with diverse opportunities for professional development
- An organization committed to making a difference in our communities– for you and our customers.
- You can expect to be recognized and rewarded for high-performance. You'll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package.
Location(s): Canada : New Brunswick : Woodstock
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
-
Customer Experience Associate
5 days ago
Woodstock, Canada Scotiabank Full timeRequisition ID: 149659 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our...
-
Customer Experience Associate
3 weeks ago
Woodstock, Canada Weis Markets, Inc. Full timeLooking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of its associates and communities? That's WEIS! Location Address 10825 Birmingham Way Job Description The Customer Experience Associate is responsible for the functions below, in addition to...
-
, NB, Canada Kent Building Supplies Full timeA leading retail building supply chain in New Brunswick is seeking an Assistant Store Manager. This role includes overseeing store operations, ensuring safety standards, and delivering excellent customer experiences. Ideal candidates should have at least 5 years of retail management experience and outstanding communication skills. The position demands...
-
Customer Experience Associate- Woodstock-nb
2 weeks ago
Woodstock, Canada Scotiabank Full timeRequisition ID: 178299 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our...
-
Woodstock, Canada TD Securities Full timeCustomer Experience Associate - Future Opportunities Posted 1 day ago. Be among the first 25 applicants. Position Details Work Location: Woodstock, Ontario, Canada Hours: 15 Line Of Business: Personal & Commercial Banking Pay: $22.50 - $28.33 CAD Department Overview At TD Canada Trust, we are the frontline of TD Bank. We build deep and long‑lasting...
-
Woodstock, Canada TD Securities Full timeCustomer Experience Associate- Future Opportunities Work Location: Woodstock, Ontario, Canada Hours: 37.5 Line Of Business: Personal & Commercial Banking Pay Details: $22.00 - $27.21 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the...
-
, NB, Canada Rogers Communications Full timeA leading telecommunications company is seeking an Assistant Store Manager in New Brunswick. In this role, you'll lead a sales team and manage store operations while focusing on customer experience and performance objectives. Ideal candidates possess strong leadership and communication skills and are flexible to adapt to changing environments. This position...
-
Woodstock, Canada TD Full timeCustomer Experience Associate (Future Opportunities) Location: Woodstock, Ontario, Canada Hours: 15 hours (part‑time) Line of Business: Personal & Commercial Banking Pay: $22.50 – $28.33 CAD (competitive and fair) Department Overview At TD Canada Trust, we are the front line of TD Bank. We build deep and lasting relationships with our customers by...
-
Customer Experience Associate
3 weeks ago
Woodstock, Canada Scotiabank Full timeSelect how often (in days) to receive an alert:Title: Customer Experience Associate - Woodstock (22.5 hours/weekly)Requisition ID: 241722Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.About the roleAs a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a...
-
Customer Experience Associate
3 weeks ago
Woodstock, Canada Scotiabank Full timeRequisition ID: 241722 About the role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Customer Experience Associates are people‑centric and connect with customers in a relatable way. As an...
