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Station Agent

3 weeks ago

Nunavik Quebec, Canada Air Inuit Full time

WHY JOIN AIR INUIT
Every day, something extraordinary happens in the skies above Nunavik. At Air Inuit, we're not just flying planes, we're connecting communities, delivering essentials, and making a meaningful impact. We're looking for dedicated individuals ready to take their careers to new heights. If you're driven by purpose and motivated by challenge, your journey starts here.

About Us
Since 1978, Air Inuit has been more than just an airline — it has been a lifeline. Born from the vision and resilience of the Inuit of Nunavik, and proudly owned through the Makivik Corporation, Air Inuit has connected communities across the vast, breathtaking expanse of Northern Quebec and beyond. Air Inuit's aircraft have soared through some of the world's most challenging skies — 24 hours a day, 365 days a year.

From the versatile Twin Otter to the powerful Boeing NG, a fleet of over 35 aircraft carries not just passengers and cargo, but stories, hopes, and essential services to the people of the Nunavik. Behind every flight is a team of over 1,200 dedicated professionals and each one committed to a shared mission: to operate with safety, reliability, and heart. Air Inuit is more than transportation. It's a symbol of self-determination, a bridge between tradition and progress, and a testament to what's possible when a community takes flight together.

Role Overview
As a Station Agent Level 3, you play a key role in keeping Air Inuit's operations running smoothly. From assisting passengers and handling cargo to providing counter support, you ensure every interaction reflects our commitment to service and safety. You may also travel to other stations to lend support where needed, adapting quickly and working collaboratively to meet operational demands. This is a hands-on role for someone who thrives in a fast-paced environment and takes pride in making a difference on the ground.

Main Responsibilities

  • Perform all core functions related to passenger and cargo customer service, ensuring a smooth and efficient experience.
  • Provide support at the counter and in cargo operations, as assigned, while maintaining high service standards.
  • Ensure continuity and maintain the quality of operations in the supervisor's absence or when circumstances require.
  • Travel occasionally to other stations to assist with operations and reinforce team capacity.
  • Carry out additional duties as required to support the overall efficiency and success of station operations.

What Makes You An Ideal Candidate

  • High school diploma (or equivalent) and minimum 5 years of aviation industry experience
  • Strong interpersonal skills with the ability to assist passengers and cargo clients professionally and efficiently.
  • Comfortable performing a variety of tasks and adapting to changing operational needs.
  • Works well with others and contributes positively to station and cross-station teamwork.
  • Ensures accuracy in documentation, cargo handling, and customer interactions.
  • Clear and effective verbal and written communication in at least two of the following languages: Inuktitut, French, English.
  • Willingness to travel occasionally to support other stations as needed.
  • Punctual, dependable, and committed to maintaining high standards of service.
  • Comfortable using Microsoft Office tools and internal systems for operational tasks.Excellent interpersonal and communication skills in at least two of the following: Inuktitut, French, English
  • Comfortable using Microsoft Office tools, mainly Word, Excel and Outlook.
  • Familiarity with Nunavik and Air Inuit's operations a strong asset.
  • Valid Quebec or Canadian driver's licence.

Compensation

  • Salary and benefits are determined according to company policy.
  • Annual northern bonus of $11, 032 (if the position is filled by a local employee).

WORKING CONDITIONS

  • Rotational position: 15 days of work followed by 13 days off.
  • If the position is not filled locally:
  • Air transport from Montreal as well as accommodation and meals are covered by the company for each rotation.
  • The employee will be recognized as not having a designated base.

Air Inuit's Benefits At a Glance

  • Registered Retirement Savings Plan (RRSP).
  • Group insurance plan (life, medical, dental, short-term and long-term disability).
  • 3-weeks (6%) of vacation.
  • Telemedicine program for employee and family members.
  • Employee Assistance Program (EAP) for employee and family members.
  • Flight privilege and discounted travel program with several airlines around the world.
  • Retirement allowance program.
  • And various innovative programs including exclusive corporate discounts, profit sharing and performance-based compensation.

CANDIDACY
Your next opportunity starts here: submit your application online by clicking Apply.

We thank all applicants for their interest in this position. We are proud of our culture, which encourages diversity, equity and inclusion. We believe in fair employment practices. As such, all qualified candidates are considered for employment. However, only those selected for the recruitment process will be contacted.

The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory. Air Inuit is committed to employment equity and invites applications from women, Aboriginal people, people with disabilities and members of visible minorities.