Field Technician

1 day ago

Kingston, Ontario, Canada ESG Solutions Full time

Seismic Field Technician

Join us at ESG Solutions, a fast-paced, technically driven company with an exciting work environment. We see every day as a new opportunity to impress our clients, grow our understanding, and expand our expertise.

With a client base spanning six continents and regional offices in Canada, the United States, the Middle East, Asia, and Australia, ESG offers competitive career opportunities worldwide. We provide a flexible benefits program, competitive compensation, and an employee bonus program.

ESG is looking for a
Technical Support/Field Technician
. In this role you will serve as the first point of contact for client technical support requests, building strong relationships and resolving issues effectively. You will bring an enthusiastic, people-focused attitude to applying procedures that ensure timely, accurate and high-quality technical support, primarily using the Zendesk tool. The ideal candidate will travel to remote locations (domestically and internationally) and deliver superior customer service while installing, commissioning, and maintaining seismic monitoring systems. Prior fieldwork experience related to mining is considered an asset.

Job Description:

  • Provide first-level technical support to clients as the first point of contact, with exceptional communication skills.
  • Manage a ticketing system and workflow to prioritize tasks appropriately.
  • Train industry personnel on the use of instrumentation.
  • Update knowledgebase articles and guidelines for Paladin equipment and Hyperion software.
  • Travel to remote locations to install and maintain seismic monitoring systems.
  • Collaborate closely with Engineering and Software teams to stay current with technology, firmware, software releases, and system configurations.
  • Provide input for documentation and make recommendations to clients and internal stakeholders based on client feedback.
  • Installation of ESG's proprietary software, upgrades, servers, and related data acquisition equipment.
  • Assist with "after-hours" emergency technical support coverage (scheduled in advanced).

Qualifications and Experience

  • Technician/technologist Diploma or higher in Computer, Electrical and/or Electronics, Instrumentation, Mechanical and/or Petroleum Engineering and/or Mining Engineering.
  • 2+ years of experience in customer support, technical support or a relevant field; fieldwork in mining or petroleum services considered an asset.
  • Intermediate or advanced knowledge of Windows Operating Systems and Microsoft Office Suite with good knowledge of installing and managing applications on Windows.
  • Strong computer skills, including the ability to efficiently learn new computer software.
  • Hardware, electrical instrumentation, and software troubleshooting skills.
  • Experience with Ethernet communication and networking.
  • Strong problem-solving abilities.
  • Proactive and enthusiastic approach to client interactions, with the ability to accept feedback professionally.
  • Effective communication and interpersonal skills with clients, suppliers, and partners.
  • Multi-tasking, self-directed learning, creative troubleshooting, and a team-oriented mindset.
  • Strong task management skills, with a drive to meet client deadlines.
  • Excellent writing and verbal communication skills.
  • An initial health assessment and drug test are required as part of the hiring process to ensure candidates are able to safely perform the duties associated with this position.

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