Quality Assurance Manager

5 days ago

Toronto, Ontario, Canada Fairstone Bank Full time

The Quality Assurance Review Manager plays a key role in embedding quality and compliance into daily operations. As a strategic partner to the business, this role leads quality assurance reviews to ensure adherence to internal policies, regulatory requirements, and industry best practices. The manager drives continuous improvement by identifying systemic issues, promoting accountability, and supporting operational excellence.

Key Responsibilities

  • Plan, execute, and report on quality assurance reviews across the Direct Lending branch network
  • Apply standardized QA procedures and tools to ensure consistency and rigor
  • Advise business leaders on quality trends, control gaps, and improvement opportunities
  • Analyze review findings and performance data to identify root causes and systemic risks
  • Monitor compliance with internal controls, procedures, and regulatory obligations
  • Collaborate with Risk, Compliance, Audit, and Operations to align QA with enterprise goals
  • Promote a culture of continuous improvement through transparent reporting and follow-up
  • Track and report QA metrics, including issue remediation and stakeholder feedback

Qualifications

  • University degree in business, economics, finance, or relevant work experience
  • 5+ years of experience in QA, audit, risk, compliance, or process improvement
  • Strong knowledge of QA frameworks, testing protocols, and regulatory expectations
  • Excellent communication, presentation, and stakeholder engagement skills
  • Demonstrated ability to use data to assess risks and form opinions and management recommendations.
  • Experience with Process management, Quality standards and measurement
  • Communication & Influence: Delivers clear, actionable insights to stakeholders
  • Collaboration: Builds strong relationships across control and business teams

Expected salary range is $ to $ $ per year.

This posting is for an existing vacancy within our organization.

Artificial intelligence may be used in parts of the recruitment process.

Learn more:

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If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.
Time Type
Full time

Job Type
Permanent

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