Change Management Lead

PBC Solutions is looking for a Change Management Lead to join our People and Culture department This is a 6-month term position. This temporary position may be extended, based on operational needs. 

Please note: This is a hybrid role subject to operational requirements. Our office is headquartered in Saanichton (a suburb of Victoria) and Burnaby, BC. The successful candidate must be based in Victoria BC and may occasionally be required to travel to our Burnaby office.

About PBC Solutions:

PBC Solutions has been recognized as one of British Columbia's Top Employers for 2025

PBC Solutions Ltd. was created in 2022 as a wholly owned subsidiary of PBC Health Benefits Society (operating as Pacific Blue Cross), #1 health benefits provider in BC. Our mandate is to design, transform, and deliver the benefits and claims administration services offered by governments and other large organizations along with our consortium partners DXC Advanced Solutions, NTT DATA, and EY.

Since the spring of 2023, PBC Solutions administers and leads the transformation and digitization of Health Insurance BC Services (HIBC) on behalf of the BC Ministry of Health. HIBC Services administers medically-necessary insured doctor and hospital services through the Medical Services Plan (MSP) and drug coverage through the PharmaCare and Fair PharmaCare programs. In the future, the business will expand to additional public and private client work.

Position Summary:

The Change Management Lead is responsible for planning, developing, and executing change management strategies to support organizational initiatives and ensure successful adoption of new processes, systems, and ways of working. Member of the People & Culture and Communications team, this role works closely with business leaders, project teams, client(s), partners and other key interested parties to support effective change readiness and implementation across the organization. The role also includes Communications activities. This role is ideal for someone who enjoys facilitating change, is skilled at communication and relationship building, and excels at helping organizations navigate complexity with clarity and structure, supporting a culture of innovation and service excellence.

Primary Duties:

Change Strategy & Planning

• Map and monitor changes across the organization and beyond, with the Ministry of Health and partners, identify change management needs and impacts.
• Conduct change impact assessments, People & group analyses, and readiness assessments.
• Develop and implement change management strategies and plans that maximize adoption, minimize resistance and align with our values and workplace culture.
• Identify potential risks and develop mitigation plans to support successful change implementation.
• Support leaders in change leadership, coaching them on their critical role during transformation

Engagement & Communications

• Engage interested parties to gather feedback, address concerns, and build buy-in throughout the change lifecycle.
• Facilitate workshops, briefings, and meetings to support alignment and understanding of change initiatives.
• Create and execute communications tailored to different audiences and organizational levels.
• Deliver operational and corporate Communications activities as required, in collaboration with the Communications specialists.

Training & Enablement

• Create and share change management frameworks, approaches and tools to empower change makers to successfully lead change.
• Lead or coordinate training, workshops and other initiatives to promote a culture of change and innovation.
• Work with subject matter experts to identify training needs, design and execute learning strategies, in collaboration with the Learning & Development team.

Project & Delivery Support

• Collaborate with projects and operations teams to integrate change activities into the project/change plan.
• Track and report progress, issues, and risks related to change management deliverables.
• Ensure change management deliverables are documented, communicated, and maintained.

Reporting, Measurement & Continuous Improvement

• Define success metrics and oversee change sustainability activities.
• Measure adoption, proficiency, and overall change effectiveness; recommend corrective actions as needed.
• Capture insights and lessons learned to improve future change efforts.
• Disseminate best change management practices and promote positive outcomes, highlighting collaborations.
• Keep abreast of industry standards and change management best practices.

Other duties

• Support other People & Culture and Communications activities as required.

Required Education and Experience:

• Bachelor's degree in Business, Organizational Development, Communications, Human Resources, or related field.
• Master's degree is an asset.
• 3–5 years of experience in change management, organizational development, project management, or related discipline.
• Experience supporting mid-to-large scale transformation projects (preferably related to technology, process improvement, or organizational culture).
• Experience collaborating with diverse teams and senior leaders.
• Experience with SAFe Agile appreciated but not required.
• PROSCI Change Management Certification
• PMP, CCMP, CMC, or similar is an asset

Knowledge, Skills, and Abilities:

• Working knowledge of change management methodologies (e.g., ADKAR/Prosci, Kotter, McKinsey 7-S).
• Strong communication, facilitation, and presentation skills.
• Ability to translate complex information into clear, user-friendly content.
• Strong analytical skills and ability to identify root causes and actionable solutions.
• High emotional intelligence, stakeholder management, and relationship-building capability.
• Ability to manage multiple projects, prioritize effectively, and meet deadlines.
• Proficiency with MS Office Suite and collaboration tools (e.g., SharePoint, Teams, Miro). Experience with AI appreciated.

Travel / Work Location:

This is a hybrid role subject to operational requirements. Our office is headquartered in Saanichton (a suburb of Victoria) and Burnaby, BC. The successful candidate must be based in Victoria BC which may require occasional travel to our Burnaby office.

What's in it for you

We offer market competitive total compensation, including an annual incentive bonus plan and market-based salaries. The base salary range for this position is $61,800 - $92,800 annually. Placement in the salary range will be determined by the level of experience and expertise based on corporate guidelines, with the goal to ensure market competitiveness and internal equity. 

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender or gender identity, sexual orientation, religion, ability, education level, parental status, or socioeconomic status.  

PBC Solutions is an equal opportunity employer and welcomes applications from all qualified candidates.   

To request an accommodation in completing this application, pre-employment testing, interviewing or otherwise participating in the employee selection process, please direct your inquiries to   

Does this opportunity resonate with you?   

Are you seeking a work environment that will challenge you, provide stretch opportunities, and support your success and growth? Then you've found your ideal work environment - Apply today please We'd love to talk with you to explore this opportunity further with you.  

Please note, if selected for this opportunity, you will be required to undergo a background check in accordance with PBC Solutions policies.  

We sincerely thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted.  

This posting will be open until filled. We will start reviewing applications on January 28, 2026, and will continue to receive applications until the position is filled

How we work:

Our Guiding Principles   

Honesty – We will be truthful.  We will create a safe environment to communicate proactively, openly and with respect.  We will be transparent and genuine with our interests.   

Integrity – We will act consistently to do the right thing and ensure our words and actions align.  Embracing opportunities and challenges, we will live our shared values and vision.   

Reciprocity - We will strive for fair and balanced exchanges leveraging our unique strengths and resources, recognizing this requires an ongoing give and take.  We will win and lose as one.     

Autonomy – We respect and acknowledge the interests of each party.  We trust each other to make decisions and act based on our diverse strengths to achieve our mutually desired outcomes.     

Loyalty – We will be bold, brave, and committed to our relationship.  As partners, we will advocate for one another, celebrate our successes, and have each other's back through our challenges.     

Equity – We commit to a balanced partnership.  We will make decisions and act based on a fair assessment of capabilities, risks, constraints, and opportunities to achieve mutual success.     

Our Intended Behaviours 

Communication – We actively communicate in a timely, open, respectful, and responsive manner with the intent to gain understanding and find solutions.     

Flexibility – We will be agile, adaptable, and creative to enable responsive service delivery and embrace challenges and change with an open-minded and positive attitude.    

Perspective – We seek to understand interests, assumptions, actions, and diverse backgrounds by actively sharing and exploring all points of view.    

Focus – We will use our Shared Vision as our North Star to evaluate, prioritize, and deliver successful results.  

Trust & Confidence – We lead with trust.  We consistently behave in ways that earn and inspire confidence by being credible, reliable, and transparent even when vulnerable.   

Feedback – No surprises.  We will maintain a strong relationship through timely, purposeful feedback in a safe, respectful, and collaborative environment.   

Solution-oriented – We see possibilities rather than limitations.  We use our diverse capabilities to develop options to resolve our challenges. 

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